Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Lufthansa from Toulouse Blagnac (TLS) to Prague Ruzyne (PRG) can publish comments and airline reviews here.
Compare Lufthansa with other airlines
Lufthansa
3 reviews
3.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Toulouse - Prague
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
3out of5
Check in and boarding rating:
3.7out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
4.7out of5
In-flight entertainment (Music, newspapers, TV):
3.5out of5
Luggage handling rating:
3out of5
3
3
Customer reviews and ratings
Date:29 December 2010
globe trekking traveler
Overall rating
Overall Rating:
2out of5
"The flights themselves, were excellent, but the information regarding the delays on both flights was not properly given, and that caused some problems. Also, my luggage was lost for 2 days."
Check in and boarding
Check in and boarding rating:
5out of5
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
Stopovers
Stopovers:
2out of5
"Stopovers: 11 minutes to connect to get the next gate. Or so I thought until after running at top speed for 1 km, I find out the connecting flight is delated 30 minutes."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: Lost for 2 days."
Date:22 November 2010
guimono
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Date:13 March 2010
runforit
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 50 and 60
Access to the aircraft: Bus
"CheckIn: self checkin did not work and I was in line for an hour"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: the gate changed 3 times in Frankfurt so, I had to run around a lot"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30