Flight reviews Lufthansa Zurich
(ZRH) - Brussels Brussels National (BRU)
Only eDreams' clients who have flown with Lufthansa from Zurich
(ZRH) to Brussels Brussels National (BRU) can publish comments and airline reviews here.
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more commentsZurich - Brussels 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
2.5out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
2.5out of5
Luggage handling rating:
2out of5
2
2Customer reviews and ratings
Date:18 June 2011
Astride
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): More than 26
Luggage check in (?): More than 26
No of bags: 2
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: Yes
Date:13 May 2011
ANNOYED TRAVELLER
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: The 'hot' tag needs to be taken notice of by the baggage handlers so that the luggage makes it to the connecting flight. More training and supervision is essential!"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Stopovers
Stopovers:
3out of5
"Stopovers: Too short a time so that luggage didn't make the connecting flight"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: ENSURE LUGGAGE MAKES THE CONNECTING FLIGHTS FOR PASSENGERS AND IF NOT THE SAME FLIGHT. THEN AT LEAST THE NEXT ONE!"
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