Flight reviews Swiss International Airlines London London City (LCY) - Istanbul Ataturk (IST)
Only eDreams' clients who have flown with Swiss International Airlines from London London City (LCY) to Istanbul Ataturk (IST) can publish comments and airline reviews here.
Compare Swiss International Airlines with other airlines
| Swiss | 3 reviews | 3.3 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Istanbul 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Check in and boarding rating:
2.7out of5
Aircraft rating:
3.3out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Luggage handling rating:
3.5out of5
Incident handling rating:
1out of5
3
3Customer reviews and ratings
Date:04 August 2010
STopal
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: Waiting lounge for transit passengers were absolutely insufficient in Genova and Zurich."
Date:17 June 2010
Charlie25
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight was delayed by 1 1/2 hours on the way out and then on the return was 2 hrs delayed which meant that I could not get my connection from Zurich back to London. The people at the transfer desk were extremely rude and unhelpful and sent us to a hotel for the night that was 100 km away. The refused to put me on a flight until Midday the next day which meant I missed all the important business meetimngs I had that day and lost a lot of money in business deals. I though it was disgusting that they had the cheek to charge for meals and drinks etc at the hotel when they had already inconvenienced us so much"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: see above"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: As far as I was aware the flight was 2 hours delayed due to problems with the aircraft"
Stopovers
Stopovers:
1out of5
"Stopovers: I had to stop over in Zurich because the 2 hour delayed flight meant they would not put us on a flight to London the same day"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Missed a connecting flight
"Incidents: The staff were extremely rude and helpful and it cost me a lot of extra money in meals and necessitie because they made us stay in a hotel 100 km away from the airport. There was absolutely no apologies made and it was very important I arrived back on the 15th as I had very important meetings the next day which is the main reason I chose to travel with a scheduled airline. Never again."
Date:28 April 2010
Lethal
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Bus
"CheckIn: check in staff for Swiss air need customer service training. Staff shouldn't be standing around talking to each other and should be willing to answer passangers questions without it seeming like hard work"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
© 2012 Edreams International Network - Licenced Travel Agent GC88MD - 601 World Trade Center North, 08039 Barcelona