Flight reviews Swiss International Airlines Zurich (ZRH) - London Heathrow (LHR)

Only eDreams' clients who have flown with Swiss International Airlines from Zurich (ZRH) to London Heathrow (LHR) can publish comments and airline reviews here.

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British Airways	6 reviews	4.2
Swiss	2 reviews	3.0

Overall average rating 3.8

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Zurich - London

Customer reviews and ratings

Average ratings (2 customers)

Overall Rating:

3out of5

Check in and boarding rating:

3out of5

Aircraft rating:

3.5out of5

Comfort/Space between seats:

4out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

2.5out of5

Luggage handling rating:

2.5out of5

Customer reviews and ratings

Date:14 July 2011

Gerd

Gender: Male

What age are you? 30-50

Overall rating

Overall Rating:

4out of5

Check in and boarding

Check in and boarding rating:

4out of5

There are self check-in machines in the terminal: Yes

Online/Telephone Check in available: I do not know

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

The Aircraft

Aircraft rating:

3out of5

Cleanliness and condition/modernity of the aircraft:

4out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

2out of5

Quality of food:

3out of5

Quantity of food:

3out of5

Stopovers

Stopovers:

4out of5

Luggage handling

Luggage handling rating:

4out of5

Waiting time for luggage (arrival): between 10 and 20

Lost Luggage: No

Damaged luggage: No

Date:30 July 2009

PWatson

Gender: Male

What age are you? 30-50

Overall rating

Overall Rating:

2out of5

"Heathrow was closed for a few hours and the flight delayed. This was not as a result of Swiss Airline's actions, though, they could have been more informative initially as to the reason for the delay initially by 30 mins, then another 30 then a further 30."

Check in and boarding

Check in and boarding rating:

2out of5

There are self check-in machines in the terminal: I do not know

Online/Telephone Check in available: Yes

Waiting time at check-in: Less than 10 minutes

Access to the aircraft: Bus

"CheckIn: Checkin was great. Despite being told we were reading for boarding after a delay, the first bus had to wait longer. A few of us were told that the cabin crew had gone missing. I think they decided to go to a coffee shop thinking that the flight would be delayed a longer time. Professionally as a customer, I should not have been told this the way I was. The lady at the gate tried to deflect liability for further delay onto someone else, but it ultimately reflected back onto the airline's performance."

The Aircraft

Aircraft rating:

4out of5

Cleanliness and condition/modernity of the aircraft:

4out of5

Air stewards service:

4out of5

In-flight entertainment (Music, newspapers, TV):

3out of5

Quality of food:

3out of5

Quantity of food:

3out of5

"Aircraft: Nice comfortable seats. Longer seatbealt size than other planes was excellent."

Luggage handling

Luggage handling rating:

1out of5

Waiting time for luggage (arrival): between 10 and 20

Lost Luggage: Yes

Damaged luggage: No

"Luggage handling: On the airplane sitting at Heathrow, many of us watched out the window in horror as the young baggage handler took our luggage off the conveyor belt from the plane and literally threw them onto the trolleys. He looked up and saw us watching him but was not deterred. Very poor respect for our luggage at this point."

Incidents

Other incidents: Waiting in the aircraft

"Incidents: As described above. The luggage area was a mess. So many late flights all at once and by the time we got through passport control which was a long time, our luggage had been removed off the belt and bags were everywhere. With such a busy airport, surely there should be better policies in place and strategies on how to handle this luggage. It was like a 3rd world country with no experience at handling luggage."

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