Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Egyptair from Bangkok Bangkok International Airport (BKK) to Madrid Barajas (MAD) can publish comments and airline reviews here.
Compare Egyptair with other airlines
Egyptair
1 reviews
3.0
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Bangkok - Madrid
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
3out of5
Check in and boarding rating:
3out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling rating:
3out of5
Incident handling rating:
1out of5
1
1
Customer reviews and ratings
Date:21 July 2009
Chayuda
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
"CheckIn: From Bangkok, I can check in through Madrid and also and select the seat for both flight. But from Madrid, I cannot select the seat because the officer said the system cannot do that."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: The flight from Cairo to Madrid was delayed. Also, the flight from Madrid to Cairo was delayed because Egyptair used the same plane. The problem is many people including me that have a connect flight after that flight. For example, the flight was supposed to land at 9.40 but it was actually landed at 10.30. The connect flight is 11, so people has only 15 minutes to run to a new gate."