"The flight was over 2 hrs delayed. There was no information given during the delay period as to why the flight was delayed and nor when likely departure may be. Giving a free packet of cheesy sticks and cup of water to each customer does not rectify this bad customer service."
Check in and boarding
Check in and boarding rating:
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: No one was manning the boarding desk during the delay period so no information could be obtained as to the delay of the flight nor information in when we'd be leaving."
Cleanliness and condition/modernity of the aircraft:
Air stewards service:
"Aircraft: Nor many improvements can be made considering it is an old business jet."
Luggage handling rating:
Waiting time for luggage (arrival): between 20 and 30