Flight reviews Austrian Airlines Vienna Schwechat (VIE) - London Heathrow (LHR)
Only eDreams' clients who have flown with Austrian Airlines from Vienna Schwechat (VIE) to London Heathrow (LHR) can publish comments and airline reviews here.
Compare Austrian Airlines with other airlines
| Lufthansa | 1 reviews | 5.0 | |
| British Midland Airways | 1 reviews | 4.0 | |
| British Airways | 6 reviews | 3.8 | |
| Austrian Airlines | 3 reviews | 3.7 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Vienna - London 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Value for money rating (experience/price):
5out of5
Check in and boarding rating:
4out of5
Aircraft rating:
3.3out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3.3out of5
Travel with children rating:
3out of5
Luggage handling rating:
5out of5
Incident handling rating:
3out of5
3
3Customer reviews and ratings
Date:30 October 2011
DrSeuss14
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
5out of5
"By far the best price I found. Drives me crazy to have to take a bus outside to the plane in Vienna. Separated from my minor children on return trip yet we booked together. All 3 of us in different rows and not close."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: Appreciate the help I always receive with check-in at Vienna airport. But dislike having to take a bus to plane and there was no water in waiting area! You can buy expensive duty-free alcohol but the water is sold in vending machines and they were broken. Vienna airport has horrible waiting areas -- little to no access to food and beverage."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
3out of5
"Children: I don't like being separated from my minor children when I fly. When I book us together, I expect to be seated together. A-OK on flight to London but all different rows when we returned to Vienna. The flight crew helped out."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: No wait time to receive luggage and that's great for a big airport like Heathrow. This is of course because you have to walk a mile or two to get to baggage claim -- it's a big airport --but nice to get luggage immediately after that walk."
Date:14 July 2011
michelle89y779
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Flight was delayed 1 hour
Food was the worst of any airline ( Austrian air)
Better to charge and upgrade food ( Virgin is even better )"
Food was the worst of any airline ( Austrian air)
Better to charge and upgrade food ( Virgin is even better )"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
1out of5
Quantity of food:
1out of5
"Aircraft: old and too many seats"
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: turbulence"
Date:16 May 2011
LorenzoRamella
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
VIP lounge rating:
5out of5
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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