Flight reviews Santa Barbara Airlines Madrid Barajas (MAD) - Caracas Simon Bolivar International (CCS)

Only eDreams' clients who have flown with Santa Barbara Airlines from Madrid Barajas (MAD) to Caracas Simon Bolivar International (CCS) can publish comments and airline reviews here.

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Santa Barbara Airlines

1 reviews

1.0

Overall average rating 3.8

airline above the average + 20% above the average and 5 or more comments

airline below the average - 20% below the average and 5 or more comments

Customer reviews and ratings

Average ratings (1 customers)

Overall Rating:

1out of5

Check in and boarding rating:

1out of5

Aircraft rating:

2out of5

Comfort/Space between seats:

3out of5

Air stewards service:

1out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Luggage handling rating:

1out of5

Incident handling rating:

1out of5

Customer reviews and ratingsReview This Product

Date:29 April 2010

neveragain1

Gender: Male

What age are you? 30-50

Overall rating

Overall Rating:

1out of5

"The flight was 1 day late.No service in buisness class.The flight attendants were a sleep on the back row in buisness class it took me 45 minutes just to get a drink. Lost my flight out of Caracas for the day after normal arrival time,I am still in Caracas trying to get a flight to Port of Spain.I have contacted the airline several times in Madrid,onboard and here in Caracas but no help is offered. I have had to pay for my own expences except for the one night in Axor hotel in Madrid but yet minibar not included only water with the meals."

Surcharges

Payment by credit card (?): More than 26

"Surcharges comments: Extra payments/hotel because of cancelled/delayed flight. No compensation offered."

Check in and boarding

Check in and boarding rating:

1out of5

There are self check-in machines in the terminal: No

Online/Telephone Check in available: I do not know

Waiting time at check-in: between 20 and 30

Access to the aircraft: Bus

VIP lounge rating:

3out of5

"CheckIn: First we were told that the flight was going to be 1 hr. late then we were to leave in the evenibg at 21:00 then 10:00 the next morning.I called the head office here in CCS and they told me the flight was going to leave at 04:00 in the morning. It is a discrace that a airline can get away with treating coustmers like this."

The Aircraft

Aircraft rating:

2out of5

Cleanliness and condition/modernity of the aircraft:

1out of5

Air stewards service:

1out of5

In-flight entertainment (Music, newspapers, TV):

1out of5

Quality of food:

1out of5

Quantity of food:

1out of5

"Aircraft: Keep the flight attendants awake,so they can do their job."

Stopovers

Stopovers:

3out of5

"Stopovers: Stop over at the departure airport. 24 hr."

Luggage handling

Luggage handling rating:

1out of5

Waiting time for luggage (arrival): between 50 and 60

Lost Luggage: No

Damaged luggage: No

"Luggage handling: Priority tack has no meaning with this airline,my bag was the very last to come off the track."

Incidents

Incident handling rating:

1out of5

Other incidents: Cancellation

"Incidents: Misses connecting flight,lost my hotel booking,waiting for assistance that never showed up,no assistance from phone staff no responds to emails."

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