Flight reviews Brussels Airlines Brussels Brussels National (BRU) - Barcelona El Prat (BCN)
Only eDreams' clients who have flown with Brussels Airlines from Brussels Brussels National (BRU) to Barcelona El Prat (BCN) can publish comments and airline reviews here.
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more commentsBrussels - Barcelona 
Customer reviews and ratings
Average ratings (4 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
4.3out of5
4
4Customer reviews and ratings
Date:15 June 2011
Filip Pay
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"I want to make a remark on the booking procedure. I didn't find how many luggage was included in the flight price, neighter before, nor after booking. You should add that in your booking procedure. Maybe I missed but in that case it is difficult to identify. Make it more visible please."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:03 June 2011
heidihel
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:19 August 2010
ml278
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Usually a good flight but there have been delays of 1-2 hours frequently these last few months. Little information was given out and it also meant that passengers were unsure of time left until boarding so couldn't get food etc."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Finger
"CheckIn: The online check-in process is excellent and the self check-in terminals speed the process up. However, if in the normal queue, the process can take a while and often the queue extends over the last check-in time as there is only one person on the desk for a long line of people. This has the knock-on effect of giving passengers (who turned up on time), very little time to get food etc when through the gate."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
2out of5
Quantity of food:
4out of5
"Aircraft: For a short journey, the plane had everything you would expect. Leg room is limited in the standard class but that is also what you would expect - no problems."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: No problems with the baggage handling apart from on one occassion a bottle was smashed in the case. Other than that, no problems experienced"
Date:24 June 2009
timstok
Overall rating
Overall Rating:
"just had 1 problem at bcn airport - brussels airlines operates from terminal 1 and not terminal A (which is located in terminal 2, this is an other part of the airport) - so i had to take the bus from terminal 2 to terminal 1, this took some time"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
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