Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Brussels Airlines from Brussels Brussels National (BRU) to Riga
(RIX) can publish comments and airline reviews here.
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 20 and 30
"CheckIn: electronic check-in..."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:27 July 2010
DamienH
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
Surcharges
Luggage check in (?): More than 26
No of bags: 2
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:05 February 2010
bodson
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
5out of5
"No comments, It was an enjoyable flight with very good and friendly service on board.
As a smoker, i could use my electronic cigarette on board, without any complaints from passengers."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: No real problems, except that the Self Check-in did not find my name, nor booking nbr. So it had to be done at the luggage drop off/ Check in."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: The flight to Riga ; seat was located close to the right wing (not emergency exit). A lot of cold air came out of the upholsery. Clearly indicating a breach in the second hull of the airplane body, or a problem with airconditioning ducting. This was not very pleasant to sit at this location.
The trip Riga Brussels, was perfect, no comments"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Great, it came out first on the belt ;)"