Flight reviews Aeroflot Russian London Heathrow (LHR) - Moscow Sheremetyevo (SVO)
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| Aeroflot Russian | 3 reviews | 4.3 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Moscow 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
3.3out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
2.7out of5
Luggage handling rating:
4out of5
Incident handling rating:
1out of5
3
3Customer reviews and ratings
Date:12 September 2011
Elicky
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: the plane was ready for boarding 30 minutes later than it should have been. We were waiting at the gate."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: The Airflot should start renewing (gradually) their planes and buy new models"
Date:14 September 2010
dubnaSM
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:27 May 2010
madeiracharles
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"But unfortunately I left my wallet in the seat pocket and although your various offices have tried to locate it I have failed. But as a piece of fairing fell off the aircraft during the flight it is possible it was taken out of service without being cleaned."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: It is a shame that your flagship terminal is not complete yet. Difficult to get a decent drink like whiskey or brandy."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: It was alarming that a big piece of fairing\pod under the port wing fell away during the flight and that the passengers were not given any reassurances by the captain or his crew"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: Yes
Damaged luggage: No
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: I left my wallet in the seat 19E. I am wondering if because the aircraft would have had to go to maintenance because of the missing port side fairing\pod that cleaners would not be pit aboard until that was done and perhaps my wallet would be handed in later by the cleaners. I have had wonderful help from all your ground personnel but do not have somewhere that I can email to follow my search for my wallet. None of the credit cards have been used since the loss so I feel it possible that the scenario outlined above is a good probability. PERHAPS SOMEONE COULD CONTACT ME PLEASE?"
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