Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Aeroflot Russian from Moscow Sheremetyevo (SVO) to St Petersburg Pulkovo (LED) can publish comments and airline reviews here.
Compare Aeroflot Russian with other airlines
Aeroflot Russian
3 reviews
4.7
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Moscow - St Petersburg
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
4.7out of5
Check in and boarding rating:
3out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
4.7out of5
Air stewards service:
4.3out of5
In-flight entertainment (Music, newspapers, TV):
3.3out of5
Luggage handling rating:
5out of5
3
3
Customer reviews and ratings
Date:03 September 2010
tstace
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: Moscow checking in was perfectly fine. St Petersburg check in (luggage only as I had checked in online) was very very poor. Only 2 check in desks for approx 4 flights and then only 1 person was working the check in desk. Luckily we had already checked in online otherwise we would have missed our flight."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:08 February 2010
494BJJ
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:17 September 2009
BernardoAccioly
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
"The flight was very good in general, although the appearance of the Tupolev (inside, very old) does not correspond to the high quality of the flight attendants, food and drinks served, etc. I am from Brazil and will recommend Aeroflot for all."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: The check in service of Aeroflot was perfect, but the passport control people before the check in (at SVO) are not very friendly to tourists, especially not russians."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: Athough the fight was very pleasant, the Tupolev needs more care in its details. The general appearance of the aircraft is not good."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20