Flight reviews Aeroflot Russian Moscow Sheremetyevo (SVO) - London Heathrow (LHR)
Only eDreams' clients who have flown with Aeroflot Russian from Moscow Sheremetyevo (SVO) to London Heathrow (LHR) can publish comments and airline reviews here.
Compare Aeroflot Russian with other airlines
| Aeroflot Russian | 2 reviews | 4.5 | |
| Scandinavian Airlines | 3 reviews | 4.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Moscow - London 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
3.5out of5
Aircraft rating:
4.5out of5
Comfort/Space between seats:
4.5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
4out of5
2
2Customer reviews and ratings
Date:11 September 2009
Gosha
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"A very smooth flight, professional flight.
It would be nice if Aeroflot could add a few touches, like a free bar service in economy, like with most other companies. There is also no entertainment, and little to read in English, despite the flight being nearly 4 hours long.
As a silver member (about to be gold, it would also be nice if Aeroflot showed some recognition of this loyalty by way of upgrades or other attention."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
VIP lounge rating:
1out of5
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: The check person forgot to attach priority baggage tags as we are silver members."
Date:20 July 2009
ClementMatthys
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Finger
"CheckIn: long cues at the check-inn desk, not enough counters due to full plane. resulted in 1 hour delay for take-off"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
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