Flight reviews Turkish Airlines London Heathrow (LHR) - Istanbul Ataturk (IST)
Only eDreams' clients who have flown with Turkish Airlines from London Heathrow (LHR) to Istanbul Ataturk (IST) can publish comments and airline reviews here.
Compare Turkish Airlines with other airlines
| Air France | 1 reviews | 5.0 | |
| Swiss | 1 reviews | 5.0 | |
| KLM | 1 reviews | 5.0 | |
| Turkish Airlines | 16 reviews | 4.1 | |
| British Airways | 3 reviews | 3.3 | |
| Austrian Airlines | 1 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Istanbul 
Customer reviews and ratings
Average ratings (16 customers)
Overall Rating:
Value for money rating (experience/price):
4.4out of5
Check in and boarding rating:
3.7out of5
Aircraft rating:
3.9out of5
Comfort/Space between seats:
3.4out of5
Air stewards service:
4.1out of5
In-flight entertainment (Music, newspapers, TV):
3.3out of5
Luggage handling rating:
4.1out of5
Incident handling rating:
3out of5
16
16Customer reviews and ratings
Date:04 October 2011
Minthemerciless
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
"The flight from London to Istanbul was okay to good From Istanbul to London it was very poor.
There was a half hour delay.Worse was the couldn't care less attitude of the flight staff. They did not wear name badges so could not be identified!There was a mix up with someone else who ahdn't bothered to check in on line taking my seat so she could be with her teenage son. I was travelling with a companion.We had taken the trouble to make sure we would be seating together and had checked in on line and booked seats together. We asked 2 flight attendants for help but they ignored us and left us to make our own arragements!! As far as I am concerned they should have tried to sort out the problem and satisfy both parties if at all possible and at very least apologise for the mix up -but they did not engage. I thought it was H&S obligation to ensure that passengers on the manifest are checked against their seat numbers. Having been forced to seat in the middle of the plane I then found one of the options on the menu ran out by the time they got to my row- I therefore went without a meal- which appeared to be of indifferent quality-judging from the reaction of my neighbours.
It was a very poor way to end what had otherwise been a very pleasant holiday.I will certainly not travel Turkish Airlines again."
There was a half hour delay.Worse was the couldn't care less attitude of the flight staff. They did not wear name badges so could not be identified!There was a mix up with someone else who ahdn't bothered to check in on line taking my seat so she could be with her teenage son. I was travelling with a companion.We had taken the trouble to make sure we would be seating together and had checked in on line and booked seats together. We asked 2 flight attendants for help but they ignored us and left us to make our own arragements!! As far as I am concerned they should have tried to sort out the problem and satisfy both parties if at all possible and at very least apologise for the mix up -but they did not engage. I thought it was H&S obligation to ensure that passengers on the manifest are checked against their seat numbers. Having been forced to seat in the middle of the plane I then found one of the options on the menu ran out by the time they got to my row- I therefore went without a meal- which appeared to be of indifferent quality-judging from the reaction of my neighbours.
It was a very poor way to end what had otherwise been a very pleasant holiday.I will certainly not travel Turkish Airlines again."
Check in and boarding
Check in and boarding rating:
1out of5
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: Again the London end was fine. There were celarly marked check in terminals and helpful staff.
At Istanbul end they did not appear to be any check in machines/luggage drop off points for people who had already checked in on line.it was an extremely beauracratic process with long queues of mixed passengers at each stage and a lot of queue jumping due to passengers being at risk of missing their flight.! We had to go through Security twice-once before check in and then after and countless scrutinies of our tickets/passport. This process needs urgent reviewing/overhauling."
At Istanbul end they did not appear to be any check in machines/luggage drop off points for people who had already checked in on line.it was an extremely beauracratic process with long queues of mixed passengers at each stage and a lot of queue jumping due to passengers being at risk of missing their flight.! We had to go through Security twice-once before check in and then after and countless scrutinies of our tickets/passport. This process needs urgent reviewing/overhauling."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Incidents
Incident handling rating:
1out of5
Date:14 September 2011
pepita
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
5out of5
"Price is an issue for me, but I always check to see if Turkish Airlines has the most competetive price, and am disappointed when I find I have to use an alternative airline. And the meals are excellent."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Damaged luggage: No
Date:13 September 2011
emad
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
5out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:17 August 2011
Marky
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
"I wish that it was possible to order my vegetarian meals on the day of departure, because I always run out of time the day before."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:17 August 2011
kjolia
Overall rating
Overall Rating:
Value for money rating (experience/price):
5out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
"CheckIn: check in closed 1 hour before flight departure, which i found a little early"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
4out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:23 July 2011
Behrooz 25
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"It was a horrible flight I've ever had,because they have lost my luggage and just this morning after 4 days they find it and called me to go to airport to collect."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: Yes
Date:20 July 2011
emrah
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:08 July 2011
nicolass
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
"uncomfortable seat and little legroom. Rude
communication to passengers on boarding"
communication to passengers on boarding"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
"CheckIn: Clear concise P.A. turk/eng. Polite redirection of pax who are trying to board out of sequence"
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Cleanliness,seat comfort,seat space"
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: waiting over an hour for bags at IST no places to sit down"
Date:31 December 2010
bayram
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:07 October 2010
fustun
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: I packed my luggage as i know.But maximum weight has been changed.It caused a bit problem. But it has been solved."
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