Flight reviews TAP Air Portugal Amsterdam Schiphol (AMS) - Lisbon Lisboa (LIS)
Only eDreams' clients who have flown with TAP Air Portugal from Amsterdam Schiphol (AMS) to Lisbon Lisboa (LIS) can publish comments and airline reviews here.
Compare TAP Air Portugal with other airlines
| Air France | 1 reviews | 4.0 | |
| KLM | 3 reviews | 4.0 | |
| TAP Air Portugal | 5 reviews | 3.4 | |
| Lufthansa | 1 reviews | 3.0 | |
| IBERIA | 2 reviews | 2.5 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Amsterdam - Lisbon 
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
Check in and boarding rating:
3.4out of5
Aircraft rating:
3.8out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.8out of5
In-flight entertainment (Music, newspapers, TV):
2.2out of5
Luggage handling rating:
3.5out of5
5
5Customer reviews and ratings
Date:02 June 2011
GuiGui
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Flight was on time and properly handled. I asked for an emergency exit seat because of my height and was not only denied one but given a seat in the last row which meant I could not lean my seat back and had the passenger in front squeezing me in. I did not appreciate the checkin personnel purposfully giving me a bad flight.
Return flight was better."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Asked for emergency exit because over 2 meters in height. Was given last row seat that did not recline. Very poor customer service."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Date:09 November 2010
Ashleigh
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"as expected for economy fare"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Staff very friendly and helpful"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:29 September 2010
Nimbus
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:26 April 2010
BlueAdept
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: When checking in ppl who are obviously travelling together, try to keep them together?"
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: Uncomfortable seats (sitting bend forward). All seats on my row 8 were unable to recline."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:30 December 2009
Matthias
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"TAP is a good quality company with frtiendly personnel. The food is somwhat disappointing. The sandwhich is always the same and very dry. Luggage was a mess and took very long at Lisbon airport but this is probably not TAPs responsibility."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Boarding ocurred about an hour late. This is bad. What annoys me in the boarding process is that the entry in the plane is slower than the last ticket check at the gate. This leads to long lines in the access tube (finger?) to the plane. In a cold -6 degrees tube this is not fun. Again more an airport process critic than TAPs fault. Positive point is with the check in online facility we did not have to wait in at the check in counter which is excellent. Also TAP's pilots always try their best to regain time lost at boarding."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: Seats are spacious. Not enough newspapers/TV is not interesting."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 50 and 60
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Positive point is with the check in online facility we did not have to wait in at the check in counter and just hand in our luggage. This is excellent. Luggage at Lisbon airport was a mess though and took very long. Screens did not indicate which luggage band we could get out luggage. This is very bad. As we are frequent flyers on Lisbon and this was the first time this happened my BAD rating is only representative for this flight. Again probably this is more an airport problem (luggage handling is done by Groundforce) than TAPs problem."
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