Flight reviews TAP Air Portugal Geneva
(GVA) - Lisbon Lisboa (LIS)
Only eDreams' clients who have flown with TAP Air Portugal from Geneva
(GVA) to Lisbon Lisboa (LIS) can publish comments and airline reviews here.
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| TAP Air Portugal | 2 reviews | 4.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Geneva - Lisbon 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
4out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
2.5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Travel with children rating:
3.5out of5
Luggage handling rating:
3.5out of5
Incident handling rating:
2out of5
2
2Customer reviews and ratings
Date:14 December 2010
clager
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight was late one hour upon departure, which was very tiresome considering it was 19h30 in the evening. The gate also changed."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Check in was good, but boarding was quite bad: after waiting one hour, there was only one staff member to board the passengers, making the procedure longer than needed; standing on the long line added to the stress we already had from waiting one hour in a crowded airport."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: More leg room needed"
Travelling with children
Travel with children rating:
2out of5
Child's pushchair: I had to check it in
"Children: I travel with twin babies and the aircrafts are not prepared for this. Since there are only children's masks on one seat per row, we must seat one row apart and on the middle seat! It is a discrimination for families with more than one small baby, and it makes traveling a difficult and terrible experience for both mother and babies, which are forced to travel separetly."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 50 and 60
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: the arrival of luggage at Lisbon airport takes longer than at any airport I know - and I know many. It is inadmissible at an airport of such dimension and modernity to maintain such a slow service."
Incidents
Incident handling rating:
2out of5
"Incidents: The handle of my suitcase arrived damage, completely thorn off. The answer from the airline company TAP was that they did not compensate for handles, since they could too easily be thorn...! So I now have a damage useless luggage at home and no reimboursement or repair for it."
Date:01 November 2009
JWBA
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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