Flight reviews TAP Air Portugal Lisbon Lisboa (LIS) - Copenhagen Copenhagen International Airport (CPH)
Only eDreams' clients who have flown with TAP Air Portugal from Lisbon Lisboa (LIS) to Copenhagen Copenhagen International Airport (CPH) can publish comments and airline reviews here.
Compare TAP Air Portugal with other airlines
| Lufthansa | 2 reviews | 3.5 | |
| TAP Air Portugal | 5 reviews | 3.2 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Lisbon - Copenhagen 
Customer reviews and ratings
Average ratings (5 customers)
Overall Rating:
Check in and boarding rating:
3out of5
Aircraft rating:
3.6out of5
Comfort/Space between seats:
3.4out of5
Air stewards service:
3.4out of5
In-flight entertainment (Music, newspapers, TV):
2.8out of5
Travel with children rating:
4out of5
Luggage handling rating:
3.3out of5
Incident handling rating:
3out of5
5
5Customer reviews and ratings
Date:22 July 2011
Imran
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Actual Flight time is 17:15 from lisbon. It takes off 19:45. My flight was late due to late arival of aircraft and then maintenance of aircraft."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: If aircraft is coming late and it also needs maintenance. Then TAP Portugal should use another aircraft instead of waiting so long time to take off."
Date:11 August 2010
bossez
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Keep passengers informed about delays.
Check in, was efficient.
Boarding, very bad.
Firstly, our boarding started only at departure time.
Secondly, we waited 30 min in crowded buses to aircraft without any word from airline staff. This caused passengers to became unruly and children panicky. An unforgettable experience from TAP."
Check in, was efficient.
Boarding, very bad.
Firstly, our boarding started only at departure time.
Secondly, we waited 30 min in crowded buses to aircraft without any word from airline staff. This caused passengers to became unruly and children panicky. An unforgettable experience from TAP."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:08 May 2010
Traveller2
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: Did not like checkin at Copenhagen, told by woman at checkin I can only have 6kg of carry on luggage. She was not very customer friendly. I will reconsider using TAP."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Date:23 October 2009
pauline
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Travelling with children
Travel with children rating:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Date:05 July 2009
sarahgriesler
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: No
Waiting time at check-in: between 40 and 50
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
4out of5
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: Yes
"Luggage handling: still waiting for my bag"
Incidents
Incident handling rating:
3out of5
Other incidents: Others
"Incidents: mal informed about where my luggage is"
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