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TAP Air Portugal TP Flight reviews TAP Air Portugal Lisbon Lisboa (LIS) - London Heathrow (LHR)

 
Only eDreams' clients who have flown with TAP Air Portugal from Lisbon Lisboa (LIS) to London Heathrow (LHR) can publish comments and airline reviews here.

Compare TAP Air Portugal with other airlines

Lufthansa 1 reviews 5.0  
TAP Air Portugal 28 reviews 4.0  
British Airways 16 reviews 3.9  
IBERIA 2 reviews 3.5  
Overall average rating 3.8

airline above the average  + 20% above the average and 5 or more comments

airline below the average  - 20% below the average and 5 or more comments

 
Lisbon - London
Customer reviews and ratings
Average ratings (28 customers)
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
3.4 out of 5
3.4out of5
Check in and boarding rating: 
4 out of 5
4out of5
Aircraft rating: 
4 out of 5
4out of5
Comfort/Space between seats: 
3.5 out of 5
3.5out of5
Air stewards service: 
3.8 out of 5
3.8out of5
In-flight entertainment (Music, newspapers, TV): 
3.2 out of 5
3.2out of5
Travel with children rating: 
3.5 out of 5
3.5out of5
Luggage handling rating: 
4 out of 5
4out of5
Incident handling rating: 
2.5 out of 5
2.5out of5
28
28
Customer reviews and ratings
Date:20 February 2012
Flyboy
-
Gender: Male
-
What age are you? over 70
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
Quality of food: 
1 out of 5
1out of5
Quantity of food: 
3 out of 5
3out of5
"Aircraft: When the back of seat in front of me was reclined I could NOT move. STOP the reclining"
Luggage handling
Luggage handling rating: 
5 out of 5
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:14 November 2011
Je Reviens
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5out of5
Value for money rating (experience/price): 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
5 out of 5
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:14 November 2011
Joao Pereira
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
4 out of 5
4out of5
"The flight was very good and the crew was kind and helpful as always."
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
"CheckIn: The officers were polite and everything went smooth."
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Date:27 October 2011
london77
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating: 
4 out of 5
4out of5
Value for money rating (experience/price): 
3 out of 5
3out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
4 out of 5
4out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Lost Luggage: No
Damaged luggage: No
Date:12 October 2011
Hugo_P
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating: 
3 out of 5
3out of5
Value for money rating (experience/price): 
2 out of 5
2out of5
"TAP is too expensive for the service provided."
Check in and boarding
Check in and boarding rating: 
2 out of 5
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Bus
"CheckIn: As usual the flight was delayed for an hour. I've never not been delayed by TAP."
The Aircraft
Aircraft rating: 
3 out of 5
3out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
1 out of 5
1out of5
In-flight entertainment (Music, newspapers, TV): 
1 out of 5
1out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
2 out of 5
2out of5
"Aircraft: For a flag airline there was lack of space. I would expect the same space on a low cost airline such as ryanair, but TAP does not charge like ryanair. Had a much better experience with british airways. Also, the air stewards are normally arrogant and moody."
Incidents
Incident handling rating: 
2 out of 5
2out of5
Other incidents: Others
"Incidents: Not only the flight was delayed about an hour. After going through the boarding gate, and being taken by the bus, we reached the aircraft and had to wait on the bus for about 20 minutes (additional to the time waiting by the gate due to delay)."
Date:07 July 2011
Joyce162
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: We missed our flight by one day as we had the dates mixed up and were charged full fare to buy the same flight the next day. Where as our Qantas flight was re booked and we were only charged a re ticketing fee!
We would have liked some more help here"
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
3 out of 5
3out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Travelling with children
Travel with children rating: 
4 out of 5
4out of5
Date:29 April 2011
Martie Franco
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating: 
5 out of 5
5out of5
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Access to the aircraft: Bus
VIP lounge rating: 
5 out of 5
5out of5
The Aircraft
Aircraft rating: 
5 out of 5
5out of5
Cleanliness and condition/modernity of the aircraft: 
5 out of 5
5out of5
Air stewards service: 
5 out of 5
5out of5
In-flight entertainment (Music, newspapers, TV): 
5 out of 5
5out of5
Luggage handling
Luggage handling rating: 
5 out of 5
5out of5
Lost Luggage: No
Damaged luggage: No
Date:29 March 2011
mmoreira
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
3 out of 5
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
3 out of 5
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:27 January 2011
Larry
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating: 
4 out of 5
4out of5
Check in and boarding
Check in and boarding rating: 
4 out of 5
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
4 out of 5
4out of5
In-flight entertainment (Music, newspapers, TV): 
3 out of 5
3out of5
Quality of food: 
3 out of 5
3out of5
Quantity of food: 
3 out of 5
3out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:30 December 2010
dtg133
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating: 
3 out of 5
3out of5
"no food or drink on the flight - shocking service"
Check in and boarding
Check in and boarding rating: 
5 out of 5
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating: 
4 out of 5
4out of5
Cleanliness and condition/modernity of the aircraft: 
4 out of 5
4out of5
Air stewards service: 
2 out of 5
2out of5
In-flight entertainment (Music, newspapers, TV): 
2 out of 5
2out of5
Luggage handling
Luggage handling rating: 
4 out of 5
4out of5
 
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