Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with TAP Air Portugal from Lisbon Lisboa (LIS) to Milan Malpensa (MXP) can publish comments and airline reviews here.
"It was a full flight, but travelling with a small child, we were separated as a family."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
"CheckIn: Nothing was mentioned at check in about the separation of the tickets."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: Great. I like TAP aircrafts. the leg room is good and they are comfortable"
Travelling with children
Travel with children rating:
2out of5
"Children: Keep families together"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Make more people check their bags. It becomes ridiculuos the amount of hand luggage on the plane."
Date:10 June 2011
Margret
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Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
"The "light meal" on TAP is a sandwich, which I only eat, if "starved" ...... The bread is usually wet. I am traveling with TAP often and the quality of the sandwiches has been extremely poor all along."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: The drop off counters should be increased when there are many passengers. At times, the queues are as long as the other ones."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
Quality of food:
2out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 20 and 30
Damaged luggage: No
Date:11 November 2009
Jose
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Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
Check in and boarding
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Access to the aircraft: Bus
The Aircraft
Cleanliness and condition/modernity of the aircraft: