Flight reviews TAP Air Portugal Madrid Barajas (MAD) - Lisbon Lisboa (LIS)
Only eDreams' clients who have flown with TAP Air Portugal from Madrid Barajas (MAD) to Lisbon Lisboa (LIS) can publish comments and airline reviews here.
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more commentsMadrid - Lisbon 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Check in and boarding rating:
3.7out of5
Aircraft rating:
4.3out of5
Comfort/Space between seats:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Travel with children rating:
5out of5
Luggage handling rating:
3.3out of5
3
3Customer reviews and ratings
Date:23 July 2011
Karl-A
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Both flights MAD-LIS and LIS-MAD were delayed between 45-min and 60-min. No clear explanation was given, besides "late arrival of the plane" for MAD-LIS, and plainly no reason for LIS-MAD (once in the plane, there was further delay since the flight lost the original departure slot due to the delay at the gate)."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
"CheckIn: Outbound (Madrid-Lisbon) Very unorganized, the book was apparently overbooked, and it was a drama. Apparently they siftet other passengers to another flight, to fit me in. However, in the plane there were still a few empty seats.
Inbound (Lisbon-Madrid): checkin attention was very professional."
Inbound (Lisbon-Madrid): checkin attention was very professional."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: It was in geeral OK, but it could be a bit cleaner."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 50 and 60
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: The ground force in Madrid is pathetic, while in Lisbon it is much more professional. The baggage delivery in Madrid is very careless. They disregard "delicate" labels (not in my case, but other passengers were complaining). Besides it takes forever, for no apaprent reason."
Date:04 May 2011
audrey deba
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"NO TIME LOST WAITING FOR THE CHECK IN, PLANE ON TIME, VERY GOOD SERVICE, MEAL ON BOARD.. EVERYTHING GREAT. THANK YOU. first time I can recommend a company !"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
"CheckIn: great since very quick"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: very good aircraft, very comfortable"
Travelling with children
Travel with children rating:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: excellent"
Date:03 December 2009
Larry
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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