Flight reviews Air Transat London Gatwick (LGW) - Vancouver Vancouver International (YVR)
Only eDreams' clients who have flown with Air Transat from London Gatwick (LGW) to Vancouver Vancouver International (YVR) can publish comments and airline reviews here.
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| Air Transat | 6 reviews | 3.2 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Vancouver 
Customer reviews and ratings
Average ratings (6 customers)
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding rating:
3out of5
Aircraft rating:
2.8out of5
Comfort/Space between seats:
2.7out of5
Air stewards service:
3.8out of5
In-flight entertainment (Music, newspapers, TV):
3.2out of5
Travel with children rating:
5out of5
Luggage handling rating:
3.8out of5
6
6Customer reviews and ratings
Date:13 September 2011
nickiplish
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
"None of the seats reclined, which is very uncomfortable on a long flight. The plug for my headset didn't work and there was no alternative presented to me."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
4out of5
Quantity of food:
3out of5
"Aircraft: More space between seat rows, seats that recline."
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:24 May 2011
Chantel
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Finger
"CheckIn: Check in system was down which resulted in over an hour delay in getting away"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
Date:06 May 2011
Gunnar
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
"CheckIn: online checkin was extremely cumbersome.. so i couldnt use it
the handluggage was checked very inconsitently.. i had to check in my small bordcase while others even took multiple bigger cases onboard"
the handluggage was checked very inconsitently.. i had to check in my small bordcase while others even took multiple bigger cases onboard"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
5out of5
Quantity of food:
5out of5
"Aircraft: the windows were not clear anymore so it was like looking through fog"
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
"Luggage handling: the handluggage was checked very inconsitently.. i had to check in my small bordcase while others even took multiple bigger cases onboard"
Date:01 January 2011
frequent flyer fred
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"i'm 5'7" and I found the legroom on the outward journey ridiculously tight."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
"Aircraft: Leg room or lack of it"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:19 November 2010
E1WLondon
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Terrible, I would rather stick pins in my eyes than ever travel with you again or have anything to do with Thompson's in any way what so ever....
Having paid for two seats, I asked if I could be upgraded as my travelling companion was unable to
come.... I had tried to change the ticket by telephone but had not been allowed to. Others it would seem where able to upgrade for an addition £99 payment. For this and several other reasons this was undoubtedly the worst travel experience I have had since I travelled 3rd class on the Beijing Railway 1987....but at least they where polite, if somewhat useless."
Having paid for two seats, I asked if I could be upgraded as my travelling companion was unable to
come.... I had tried to change the ticket by telephone but had not been allowed to. Others it would seem where able to upgrade for an addition £99 payment. For this and several other reasons this was undoubtedly the worst travel experience I have had since I travelled 3rd class on the Beijing Railway 1987....but at least they where polite, if somewhat useless."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: Having paid for two seats I was not allowed to have an empty seat next to me. As a large person this felt very uncomfortable and unfair. If only a person with some intelligence had thought to up grade me, there would have been two spare seats in cattle class which could have been used for a flight that was so obviously very over sold. In fact the only time your staff seemed in any way interested in what I had to say was to find out the name of my travelling companion so they could use the seat straight away. So in the end I felt badly ripped off and badly treated. Of course this was according to the rules. But I guess that is what the guards said at Auschwitz, and so long as the orders are followed who cares about the client. I think the check-in clerk then purposely gave me a seat that would not recline (baulk-head behind), and on the return journey the girl allocated me to a middle seat which upset me and the people next to me. We where all unhappy and uncomfortable."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: Seats far too close together and small."
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: Took too long to check in. Also I had transferred a couple of files from my hand luggage to suite case but the check in staff made me transfer back due to limit - which I think is too low."
Date:26 July 2009
JanaCanada
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Edreams issued tickets efficiently,and there were no problems at the airport. I was very happy with the service."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Travelling with children
Travel with children rating:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
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