Flight reviews Tunis Air London Heathrow (LHR) - Tunis Carthage (TUN)
Only eDreams' clients who have flown with Tunis Air from London Heathrow (LHR) to Tunis Carthage (TUN) can publish comments and airline reviews here.
Compare Tunis Air with other airlines
| Tunis Air | 13 reviews | 3.1 | |
| Alitalia | 1 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Tunis 
Customer reviews and ratings
Average ratings (13 customers)
Overall Rating:
Value for money rating (experience/price):
2.7out of5
Check in and boarding rating:
3.3out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
3.5out of5
Air stewards service:
3.3out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Luggage handling rating:
3.7out of5
13
13Customer reviews and ratings
Date:11 October 2011
jules63
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
"Try being on time, 3 hour delay going out, and 1 hour delay coming home"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: Try not to destroy suitcases"
Date:26 September 2011
Guido Louis
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
2out of5
"Staff could be a quicker clearing the "food" after it has been consumed, being left with the rubish on the desk in front of us makes flying uncomfortable. And you should REALLY review the "menu" as it is rather pathetic and poor as well as very poorly presented; the bread roll is hard and wasn't eaten by many passengers and the whole thing has put me off flying with you."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: on the way to Tunis we were 2.5 hours delayed which I was told by airport staff is a regular thing with the Tunesian flights"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:09 September 2011
traveller7
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: staff not friendly"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:02 August 2011
PeterGardner
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
"Both flights were utterly abysmal. Terrible organisation both on and off the plane, awful customer service, for both flights we were told there would be an hour delay however this ended up being around 3hours delayed (for the way back I had a connecting flight to catch later that night, however this flight was so delayed that I missed it and had to pay £240 for another flight). These were the two worst flights I've ever been on, and I would advise no-one to fly with this disgraceful airline."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:30 June 2011
loppie
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"The flight was comfortable although very late in leaving which meant very late in arriving at destination. Only a disgusting sandwich served during the flight."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
VIP lounge rating:
3out of5
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
Date:28 June 2011
Shareen
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The plane was 2 hours late departing, and also 1 hour late coming back, there was no food except a sandwich and coming back the sandwich given was 1 month out of date. The staff didn't speak very good english and I couldn't understand what they were saying."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:18 May 2011
a wedding in tunisia
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: there was a tv on the flight to tunisia but no offer of earphones on the way back no tv and no food only a cake"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:18 May 2011
Titch
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:26 July 2010
bbouaziz
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"Excellent service. Remarkably excellent 3 course meal even for a couple of hours trip."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
5out of5
Quantity of food:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:13 July 2010
discodiva
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight was delayed at both ends. We were never given an explanation even when we were on the plane. On the return journey I asked at the information desk in Tunisia and the assistant didn't even know that the flight was delayed. However we were told on the return journey why the delayed had occurred, but the information was very limited"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: I had original purchased my suitcase for it sturdiness and this was the second time i had used it. On picking up my case at my destination, I found that it had be scratched and the label on the front was missing. No care or attention had be used when handling it."
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