Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
"It is very disorganized, they do not have an order for the people that already checked online just to drop bags, and the line to board is crazy no order at all, except for the ones that paid easy boarding."
Surcharges
Payment by credit card (?): More than 26
Choice of seat (?): 0-2
Luggage check in (?): 10-14
No of bags: 2
Hand luggage (?): 0-2
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
"CheckIn: No organiization at all when boarding, we got there earlier and people that got there last minute boarded before because they were running to the door!!!"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: Not enough space on the overhead bins. Some travelers put small bags."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: The waiting for drop off luggage was ridiculous, and there was nobody to ask for information."
Date:29 June 2011
redsandco
-
Gender: Female
-
What age are you? under 30
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:12 August 2010
josphil
-
Gender: Male
-
What age are you? under 30
Overall rating
Overall Rating:
3out of5
"paying 200 euros ,they could have even offered me a glass of water"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:14 May 2010
Chitladda
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
2out of5
"The service is bad and very discriminate for Asian. I was only a lady who been force to put a handbag in the luggage."
Surcharges
Luggage check in (?): 22-26
No of bags: 1
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Foot
"CheckIn: The dutch women at the gate was extremely rude to most of the customers."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: not enough cabin for each customer"
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
"Luggage handling: my luggage was left on the floor without any sign"
Date:17 February 2010
marinarosa
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
2out of5
"The flight was 150 minutes late."
Check in and boarding
Check in and boarding rating:
3out of5
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes