Flight reviews Easyjet London Gatwick (LGW) - Madrid Barajas (MAD)
Only eDreams' clients who have flown with Easyjet from London Gatwick (LGW) to Madrid Barajas (MAD) can publish comments and airline reviews here.
Compare Easyjet with other airlines
| Air Europa | 21 reviews | 4.1 | |
| Easyjet | 3 reviews | 3.7 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Madrid 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Check in and boarding rating:
3.3out of5
Aircraft rating:
3.5out of5
Comfort/Space between seats:
3.3out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
4out of5
3
3Customer reviews and ratings
Date:17 February 2011
MMMMMM85
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
Date:04 August 2010
TheMareMare
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"The service and attitude of the flight crew was excellent. The senior staff member for my flight from London Gatwick to Madrid (EZY 5475) was called Michael. He gave us instructions very clearly, and he was very warm and friendly towards all the passengers. I was very impressed! Please let Michael know what a wonderful job he is doing, and to keep it up!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:02 May 2010
reluctanteasyjetuser
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Surcharges
Payment by credit card (?): 0-2
Luggage check in (?): 18-22
No of bags: 1
"Surcharges comments: A bag which was checked in fine on the way out, was slightly too big at the point of departure where every customer was forced to put their bags in a metal measuring device before boarding the plane. The whole process was degrading and unnecessary after the flight had been delayed by nearly two hours. Because I didn't want to have to wait at the carousel for my luggage IN ADDITION to the delay, I tried to marry the bits from my shopping bag into my suitcase, but the rude official who was there just to take extra money (22 Euros) insisted with some glee that she swiped my card and kept the whole flight waiting while she did so. There is such a thing as discretion, and nobody, least of all a "customer" likes to be told "you know the rules" as if you are some small child.
I loathe flying Easyjet, and am planning to take my children to Europe by car just to avoid this kind of degrading treatment over the summer."
I loathe flying Easyjet, and am planning to take my children to Europe by car just to avoid this kind of degrading treatment over the summer."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Bus
"CheckIn: Because if this problem with the bag, which had been fine at Gatwick had been identified at check-in and not at the point of boarding the plane - there would be none of the hassle or degradation."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
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