Flight reviews Easyjet London Gatwick (LGW) - Milan Malpensa (MXP)
Only eDreams' clients who have flown with Easyjet from London Gatwick (LGW) to Milan Malpensa (MXP) can publish comments and airline reviews here.
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| Easyjet | 11 reviews | 2.7 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Customer reviews and ratings
Average ratings (11 customers)
Overall Rating:
2.7out of5
Value for money rating (experience/price):
2.7out of5
Check in and boarding rating:
2.8out of5
Aircraft rating:
2.8out of5
Comfort/Space between seats:
2.4out of5
Air stewards service:
3.3out of5
In-flight entertainment (Music, newspapers, TV):
2.2out of5
Luggage handling rating:
2out of5
Date:09 November 2011
Stefano Travaglia
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
1out of5
Value for money rating (experience/price):
3out of5
"EasyJet delayed the flight back 5 hours later;
the inconvenience caused me lots of problem and more costs."
the inconvenience caused me lots of problem and more costs."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Other incidents: Others
"Incidents: 5 hours delay!!!"
Date:09 November 2011
kiwinflight
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
4out of5
"Perhaps the option of having just tap water rather than having to buy water. Appreciate the company has to make money but for a budget traveller it is quite expensive to try to be 'healthy' by just opting for water option during a flight."
Surcharges
Luggage check in (?): 10-14
No of bags: 1
Drink (?): 2-4
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Was excellent given that I was held up by train problems and there was someone monitoring that the flights that needed to get through checking in due to flight times were given priority. Helped stress levels greatly!"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: Just have a new bag and it has been slightly damaged already. :-("
Date:04 September 2011
Jacopo
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
1out of5
Value for money rating (experience/price):
1out of5
"I missed the gate by 3 mins and altought I had to attend a funeral and explained my situation to each and everyone of the easyjet staff no took care of it and I had to book a asecond flight with another compny for almost £300!! So disgraceful"
Surcharges
Payment by credit card (?): More than 26
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
VIP lounge rating:
1out of5
"CheckIn: The staff was really rude to me"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Date:30 May 2011
dan1
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Date:19 April 2011
Italy2011
-Gender: Male
-What age are you? under 30
Overall rating
Overall Rating:
3out of5
"My plane was supposed to leave Gatwick airport around 10pm. It left the airport at 11:30 pm instead.
The excuse from the pilot was ? there were apparently many flights the same day, which caused some delays to the other flights. I'm sorry but this is not a valuable excuse. If I book my flight at 10, I'm expecting my flight to leave at 10 and not an hour an half later. (the same time it takes to fly to Milan)"
The excuse from the pilot was ? there were apparently many flights the same day, which caused some delays to the other flights. I'm sorry but this is not a valuable excuse. If I book my flight at 10, I'm expecting my flight to leave at 10 and not an hour an half later. (the same time it takes to fly to Milan)"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: Excellent, I didn't queue and the staffs were very kind and professional. It's a shame the flight was delayed of 1 hour and half for such a small travel!"
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: It could be a bit more clean, such as the pockets behind each seats with the brochures etc. They are often a bit dirty..."
Date:20 September 2010
mawuen
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:20 July 2010
flyer79
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
2out of5
"plane was 1 hour late"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:17 March 2010
Monicabralla
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
3out of5
"Crowded flight"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
VIP lounge rating:
3out of5
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Date:09 February 2010
MMPolista
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
2out of5
"Enormously long check in unless you booked in online. too few check in staff. Who worked very slowly anyway."
Surcharges
Check In (?): 10-14
Check in reason: Airline company's check-in desk
Luggage check in (?): More than 26
No of bags: 3
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: Get more staff. Train them"
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
"Aircraft: get more space between seats"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 20 and 30
Date:03 December 2009
Nicola
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"I would never and eve fligh again with Easy Jet.
The staff is extremely rude especialy in London."
The staff is extremely rude especialy in London."
Surcharges
Payment by credit card (?): 0-2
"Surcharges comments: I did not want to but any food in the aircraft as I was upset the way the treated me"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
1out of5
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