Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Easyjet from Liverpool Liverpool John Lennon (LPL) to Amsterdam Schiphol (AMS) can publish comments and airline reviews here.
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
3out of5
Incidents
Incident handling rating:
1out of5
Other incidents: Refused boarding
"Incidents: 30sec too late at gate when flying amsterdam to liverpool. A group of people were still walking up and through aircraft door 50m away. Had to catch a train, find a hotel at 10pm that night and get back to the airport for 6.30am next day to secure a seat first thing in morning as I had an appointment early the following day. In my view staff could have been more supportive and leaniant, people were still getting on the plane! Extra flight cost + train + bed (AND the inconvienience) more that doubled my travel time and expenses.
Unimpressed with information regarding time of being at gate and gate number. I was in main lounge waiting to see the number of the gate I was suposed to got to. when number appearred on sceen I only just made it to gate via walking before the gate was shut and plane left. Luckily the second time I rushed to the gate, I feel I would have missed the flight again if I didn't know to rush. I'm unsure if I will use easyjet again if provided with another option."
Date:02 September 2009
Israel
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Gender: Male
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What age are you? 30-50
Overall rating
Overall Rating:
2out of5
"bad airline service at the reception desk"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft: