Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:23 September 2010
cmf9
-
Gender: Female
Overall rating
Overall Rating:
2out of5
"See below"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
VIP lounge rating:
4out of5
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: Although we we supposed to be sat together (3 of us) we were all seperated on board! why cant all customers be allocated their own seats. Made it difficult if my partner wanted money etc."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:07 July 2010
Aussiefamily
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"Stupid hand luggage policy. We crammed everything into 1 bag and then pulled it all out on the plane."
Surcharges
Luggage check in (?): More than 26
No of bags: 5
"Surcharges comments: When I booked I wasn't able to upgrade our weight. We were 14kg over as we were at the end of a long haoliday and were not happy to be charged such a large amount."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
"CheckIn: The staff at check in were not pleasant to deal with. No point telling us we are over weight and not giving us a chance to re-arrange as our bags were already taken off us."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Travelling with children
Travel with children rating:
3out of5
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: No
Damaged luggage: No
"Luggage handling: See above comment about overweight baggage"
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: Plane late leaving no communication about what was happening."
Date:02 June 2010
Justin
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
5out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:06 September 2009
Theodora
-
Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
1out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
"CheckIn: not to rob customers blindly and force charge them a lot of money just because they hold a little item in their hand on top of their cabin bag."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
2out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Other incidents: Overcharged for luggage or hand luggage
Date:22 August 2009
Woods
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
"CheckIn: Jet way was glass and totally overheted - boarding was very slow so we spent a lot of time in the jetway"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft: