Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
"Well, we were happy to get a way, considering the situation at Nice Airport"
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Date:19 July 2010
glenda
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Gender: Female
-
What age are you? 51-70
Overall rating
Overall Rating:
1out of5
"Power out at orly Airport- not Easyjet's fault but then problems reconciling the passenger manifest with boarded passengers. Had to disembark and reembark aircraft after much checking of tickets etc. Flight landed 4 hours late."
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: more than 1 hour
Access to the aircraft: Finger
"CheckIn: Very difficult in the chaos in the airport at the time."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Incidents
Incident handling rating:
2out of5
"Incidents: very difficult to find out what was happening. easyjet could have at least given passengers a cool drink when they boarded. Spent many hours on the aircraft before it even took off with no refreshments at all."
Date:13 January 2010
Patmos
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Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
1out of5
"it was the worst flight and service I ever had in my life... will ever use easyjet in my life"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
VIP lounge rating:
1out of5
"CheckIn: delayed over 2h and needed to wait another 30min on the plane just walked to the airport!"
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft: