"The trip was actually as expected or should I say as the ones in the past. The biggest discomfort in long flights like that is the uncomfortable seating for such a long flight. 24 hours after the flight my back and shoulders are still killing me...I guess that's coach for you :). Mind you I did fly to Florida a couple of months ago on a newer air plane or remodelled or something where the seats seemed unusually comfortable and that was the only over-Atlantic trip I had ever made that was very comfortable even in coach class. The food was great on the way there and not really appetising on the way back, but that's I guess down to taste."
Check in and boarding
Check in and boarding rating:
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
Cleanliness and condition/modernity of the aircraft:
Air stewards service:
In-flight entertainment (Music, newspapers, TV):
Quality of food:
Quantity of food:
"Aircraft: I already commented on that in the previous box."
Luggage handling rating:
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
"Luggage handling: On the way there we had to pick up and recheck our luggage again in Toronto.... a bit of an inconvenience, but if it has to be done for the US border crossing that way its ok."