Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with US Airways from Brussels Brussels National (BRU) to New York La Guardia (LGA) can publish comments and airline reviews here.
Compare US Airways with other airlines
US Airways
3 reviews
3.3
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Brussels - New York
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
3.3out of5
Value for money rating (experience/price):
2.5out of5
Check in and boarding rating:
4out of5
Aircraft rating:
3out of5
Comfort/Space between seats:
2.7out of5
Air stewards service:
3.7out of5
In-flight entertainment (Music, newspapers, TV):
2.3out of5
Luggage handling rating:
3.3out of5
3
3
Customer reviews and ratings
Date:03 November 2011
belgian traveler
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
4out of5
Value for money rating (experience/price):
3out of5
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:01 September 2011
Mbenessalah
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
Value for money rating (experience/price):
2out of5
"The staff was not very friendly"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
2out of5
"Aircraft: The door of one toilet was broken and the lights didn't work very well."
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:16 July 2010
Oliver
-
Gender: Male
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: There was a technical problem in PHL and we had to wait far too long to knwo what was going on. We wer eventually delayed to 2 different flights to our final destination (NYC) and had to wait another couple of hours."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 30 and 40