Flight reviews US Airways London Gatwick (LGW) - Houston G.Bush Intercontinental
(IAH)
Only eDreams' clients who have flown with US Airways from London Gatwick (LGW) to Houston G.Bush Intercontinental
(IAH) can publish comments and airline reviews here.
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| US Airways | 2 reviews | 2.5 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Houston 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
3.5out of5
Aircraft rating:
2.5out of5
Comfort/Space between seats:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Travel with children rating:
1out of5
Luggage handling rating:
3out of5
Incident handling rating:
1out of5
2
2Customer reviews and ratings
Date:20 July 2011
dfontanetti
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"In one sentence: US Airways is the EasyJet of long haul flights"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: more than 1 hour
Access to the aircraft: Foot
"CheckIn: My 7 year old son was not allow to check in by US Airways as his passport, althought valid for another 6 years, was not a biometric passport. The rest of my family who travelled by BA were allowed to check in without problems, even thought they also had NON biometric passports."
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
1out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
1out of5
"Aircraft: Old aircraft, outdated in-flight entertainment (old movies, TV programs, etc). No alcoholic complimentary drinks, not even with meal. Meal of poor quality and extremelly small quantity. Drinks and food fr sale were very expensive."
Travelling with children
Travel with children rating:
1out of5
"Children: Requested children's meal for my 7 year old boy, but when meal arrived, flight attendent stated that no request was received by them. The same happened on rteturn flight."
Stopovers
Stopovers:
1out of5
"Stopovers: Very tight flight schedule. Late departure from London, arrived at Charlotte (NC) and only had 30 minutes to re-check luggage and go through security, fortunately (?) the US airways plane from Charlotte to Houston (TX) was also delayed."
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: Arrived in Houston (TX) after stop over in Charlotte (NC) to find out that my son's luggage never made to the plane after been re-checked at Charlotte (NC). Had to file a missing luggage report and luggage was then delivered to Las Vegas (our last destination) two days later. Had to spend and extra US$130 in clothes and toiletries for my son."
Incidents
Incident handling rating:
1out of5
Other incidents: Refused boarding
"Incidents: My 7 year old son was not allow to check in by US Airways as his passport, althought valid for another 6 years, was not a biometric passport. The rest of my family who travelled by BA were allowed to check in without problems, even thought they also had NON biometric passports. During ESTA application and ticket purchase no mention of biometric passport was made."
Date:09 September 2010
mentor
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: as with most aircraft, leg room is not enough"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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