Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with US Airways from London Heathrow (LHR) to Washington R Reagan National
(DCA) can publish comments and airline reviews here.
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US Airways
2 reviews
4.5
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Washington
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
4.5out of5
Check in and boarding rating:
4out of5
Aircraft rating:
4.5out of5
Comfort/Space between seats:
4.5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1.5out of5
Luggage handling rating:
5out of5
2
2
Customer reviews and ratings
Date:22 March 2011
simonp
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Access to the aircraft: Foot
"CheckIn: I was unaware that the visa changes had come into force. Maybe a clearere reminder is needed?"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
5out of5
"Stopovers: US immigration in Philadelphia was much better than other US airports"
Date:07 December 2010
uncle
-
Gender: Male
-
What age are you? over 70
Overall rating
Overall Rating:
5out of5
Surcharges
Seat reason: Other
Check in reason: Airline company's check-in desk
Luggage check in (?): 18-22
No of bags: 1
Check in and boarding
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
"CheckIn: double check ESTA # same as NEW 10YEAR PASSPORT # WHEN RENEWING"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quantity of food:
1out of5
"Aircraft: in flight video screens crashed half way there"
Stopovers
Stopovers:
5out of5
"Stopovers: was confortable,departed on time for D.C"
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes