Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Online check-in
Access to the aircraft: Foot
"CheckIn: oncheck in in paris was not possible-line"
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Incidents
Incident handling rating:
3out of5
"Incidents: our seat was given twice paris-malaga"
Date:16 February 2011
Henny
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 20 and 30
"CheckIn: Prefere check in on line"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:29 January 2011
Granada
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
"CheckIn: The check-in is very slow, probably because many customers are using this as a feeder flight to connect with a long haul out of Paris. The desks never open on time, so they start with 50-60 passengers already waiting. I always allow half an hour in line."
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
Quality of food:
3out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:12 December 2009
Harald
-
Gender: Male
-
What age are you? 51-70
Overall rating
Overall Rating:
3out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 20 and 30
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Date:09 September 2009
Mace
-
Gender: Female
-
What age are you? 30-50
Overall rating
Overall Rating:
3out of5
"Very expensive considering this was suppose to be an 'economy flight' with no special service or comfort. Also at check-in I was given a voucher for free food on the flight, but was never given an opportunity to use it. Given that I paid £669 fo a return flight, I expected that food and drink would have been available"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: Yes
Waiting time at check-in: between 10 and 20
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: Yes
"Luggage handling: Waited long time at Paris ( CDG ) airport on arrival for luggage, and then 2 or 3 flights came through on same converyor, making it difficult to get luggage due to number of people"