Flight reviews Air Europa Buenos Aires Pistarini (EZE) - London Gatwick (LGW)
Only eDreams' clients who have flown with Air Europa from Buenos Aires Pistarini (EZE) to London Gatwick (LGW) can publish comments and airline reviews here.
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| Air Europa | 3 reviews | 2.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Buenos Aires - London 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Check in and boarding rating:
3.7out of5
Aircraft rating:
2.3out of5
Comfort/Space between seats:
1.7out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
3.3out of5
3
3Customer reviews and ratings
Date:09 June 2011
Tincho
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"I had some troubles form London to Buenos Aires, speacially before the stopover in Madrid."
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
"Aircraft: bring your own headphones"
Stopovers
Stopovers:
3out of5
"Stopovers: delayed but suddenly restored without much time to react. I was ordering a burger (already paid for it, 15 punds is a lot for a southamerican) and had to run away before being able to eat it because they anounced the flight form one minute to the next one. They didn't give us any food from london to madrid, and when we arrive to barajas everything was closed. I ended up starving in an empty airport at midnight."
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:12 January 2011
San Andrés
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:31 January 2010
HannahPuntan
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"AirEuropa should not do long haul flights! The seats were very uncomfortable, headphones had to be purchased inorder to use in flight entertainment unless you had your own, drinks other than water had to be purchased and change was not available when paying! The range of inflight entertainment was very poor and my was one of the unlucky passengers to have a entertainment system that broke a third of the way through the flight. No attempt was made to fix it or to move me to another seat and when I requested a complimentary refreshment to compensate I was refused. Several hairs were found on the influght pillow provided, when the majority of passengers had just attempted to fall asleep the lights were switched back on to provide a light snack which was not worth the disturbance as it was not edible at all! Toilets were not checked regularly and kept stocked with toilet paper and hand towels. I had to ask on two occassions for toilet paper. A complimentary inflight package containing eye mask, toothbrush and toothpaste was not provided as would be expected with all longhaul flight!"
Surcharges
"Surcharges comments: Inflight refreshments were not comlimentary as woudl be expected with all transatalantic longhaul flights!"
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 30 and 40
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
1out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
1out of5
Quantity of food:
3out of5
"Aircraft: Seats were very uncomfortable, leg room was poor, recline on seats was poor, if the person in the seat infront reclined you had no option but to also recline. Very difficult to manouver out of seat once recline was used. Toilet facilities were not kept well stocked during fligh"
Stopovers
Stopovers:
3out of5
"Stopovers: The stopover was in Madrid, the time between the connecting flights was good, however the gate at Madrid airport did not open until 7am. Therefore all passengers wishing to connect could not access the gate for an hour. There was no facility to obtain refreshments or food during this period of waiting. There was one passenger who was not very well at the time and needed somewhere to rest and obtain a tea or coffee, however this was not possible!"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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