Flight reviews Air Europa London Gatwick (LGW) - Caracas Simon Bolivar International (CCS)
Only eDreams' clients who have flown with Air Europa from London Gatwick (LGW) to Caracas Simon Bolivar International (CCS) can publish comments and airline reviews here.
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| Air Europa | 3 reviews | 2.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Caracas 
Customer reviews and ratings
Average ratings (3 customers)
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding rating:
2.3out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
3.5out of5
Luggage handling rating:
4out of5
Incident handling rating:
1out of5
3
3Customer reviews and ratings
Date:01 September 2011
Cafeconleche
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:06 January 2011
weatherman
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
"The flight was canceled and could not get out to get married"
Surcharges
Payment by credit card (?): 0-2
Seat reason: No seat selected
Check in reason: Airline company's check-in desk
No of bags: 1
"Surcharges comments: £1390 extra paid to get to ccs via miami ruinied my wedding"
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 50 and 60
Access to the aircraft: Finger
"CheckIn: very slow and not good info"
The Aircraft
"Aircraft: did not fly"
Date:05 January 2011
baujeana
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"all flight were delayed and we miss our connection in caracas"
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 40 and 50
Access to the aircraft: Finger
"CheckIn: we asked to pay for being overrated in business class and were denied the possibility for all the travels, and we were denied without any explanation although there were free seats in the business class was actually we saw laster"
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
"Aircraft: cabine crew that can speak English"
Stopovers
Stopovers:
1out of5
"Stopovers: stopovers in Madrid - very very long delay (more than 3 hours) for the outbound with no update
for the return journey, the plane was late (again) and we had to run like crazy not to miss the flight to london"
for the return journey, the plane was late (again) and we had to run like crazy not to miss the flight to london"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
"Luggage handling: we were refused the possibility to upgrade the class although there were avaibility on the plane"
Incidents
Incident handling rating:
1out of5
Other incidents: Missed a connecting flight
"Incidents: + have been waiting 2more than 1 hour in the plane (Madrid)
we missed our connections Caracas and had to pay for news tickets
A complain has been registered in Caracas"
we missed our connections Caracas and had to pay for news tickets
A complain has been registered in Caracas"
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