Flight reviews Air Europa London Gatwick (LGW) - Buenos Aires Pistarini (EZE)
Only eDreams' clients who have flown with Air Europa from London Gatwick (LGW) to Buenos Aires Pistarini (EZE) can publish comments and airline reviews here.
Compare Air Europa with other airlines
| Air Europa | 10 reviews | 3.1 | |
| Aerolineas Argentinas | 3 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Buenos Aires 
Customer reviews and ratings
Average ratings (10 customers)
Overall Rating:
Value for money rating (experience/price):
2.7out of5
Check in and boarding rating:
3.6out of5
Aircraft rating:
2.7out of5
Comfort/Space between seats:
2.4out of5
Air stewards service:
3.3out of5
In-flight entertainment (Music, newspapers, TV):
2.6out of5
Luggage handling rating:
3.2out of5
Incident handling rating:
1.7out of5
10
10Customer reviews and ratings
Date:06 March 2012
jack99
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Value for money rating (experience/price):
4out of5
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 20 and 30
Access to the aircraft: Finger
"CheckIn: Some confusion over whether we could check in on-line. We couldn't."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Stopovers
"Stopovers: No probs"
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:08 February 2012
French portena
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
Value for money rating (experience/price):
2out of5
"Poor service on board, very small aircraft for such
A long travel... No comfort"
A long travel... No comfort"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
1out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
2out of5
"Aircraft: Small aircraft for such a long journey And quiet an old one"
Stopovers
Stopovers:
3out of5
Luggage handling
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:04 September 2011
Sofiarg
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Value for money rating (experience/price):
2out of5
"one of the flights got cancelled and i got stuck in the airport for 12 hrs"
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
2out of5
Quantity of food:
3out of5
"Aircraft: they charged for the headphones. That's a bit excessive in my opinion."
Stopovers
Stopovers:
3out of5
"Stopovers: I lost my connection for my flight from madrid to buenos aires so i had to stay there for a whole day waiting for my flight. They gave me a hotel room which was nice though..."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Incidents
Incident handling rating:
3out of5
Other incidents: Cancellation
"Incidents: they cancelled the flight from london to madrid and made us wait for another one at 4 am (we waited from 15.00 till 04.00) and then, because they cancelled my flight, i lost my connection so i had to stay in madrid for a whole day. They gave me a nice hotel room though which was nice."
Date:02 August 2011
gabita
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
"i went to Argentina for a week and they did not deliver my luggage till 6 days later after my arrival. i had to buy new clothes and especially new dress and gifts for a wedding i went there to attend."
Check in and boarding
Check in and boarding rating:
2out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: between 50 and 60
Access to the aircraft: Bus
"CheckIn: 2 hours late in London and 1 hour late in madrid"
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: everything was breaking.. the table did not work.. even when i got upgraded to business."
Stopovers
Stopovers:
2out of5
"Stopovers: madrid- on the way there it was delayed for an hour and on the way back they did not let us go thru the check point as it was closed till 7 am and we had to wait outside"
Luggage handling
Luggage handling rating:
1out of5
Waiting time for luggage (arrival): more than 1 hour
Lost Luggage: Yes
Damaged luggage: No
"Luggage handling: my luggage was not delivered to buenos aires till 6 days later of my arrival. reason- forgot to put it in the flight and they only had 1 flight a day and many lost bags.. customer service on the phone - terrible, hanged up the phone on me several times!"
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: terrible customer service!- i will for sure never fly air europa again! and i fly every week for work all around the world, but this was my worst experience ever!"
Date:23 July 2011
layla446
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Really good, no problems, extra charges, nice staff. Really good value for money."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: To be able to check in online further in advance."
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
4out of5
Quantity of food:
2out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
Date:07 June 2011
San Andrés
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: between 10 and 20
Access to the aircraft: Bus
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
1out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
Date:03 May 2011
agustin.marta
-Gender: Female
-What age are you? under 30
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: between 10 and 20
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
3out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
4out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Luggage handling
Luggage handling rating:
3out of5
Waiting time for luggage (arrival): between 30 and 40
Lost Luggage: No
Damaged luggage: No
Date:14 December 2010
Marce
-Gender: Male
-What age are you? 30-50
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
3out of5
There are self check-in machines in the terminal: No
Online/Telephone Check in available: No
Waiting time at check-in: between 50 and 60
Access to the aircraft: Finger
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
2out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
2out of5
Quantity of food:
2out of5
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: Yes
"Luggage handling: My Luggage is missing
I lost everything gifts, apart of clothes"
I lost everything gifts, apart of clothes"
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: 5 Hours Delayed
Without an explanation."
Without an explanation."
Date:20 October 2010
MrFawlty
-Gender: Male
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
3out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
3out of5
Quantity of food:
3out of5
Stopovers
Stopovers:
3out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 20 and 30
Lost Luggage: No
Damaged luggage: No
Date:20 September 2010
moimeme
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"London to Madrid was excellent. Good service, spacious seats, very comfortable. The Madrid to Buenos Aires flight was quite awful. In the middle of the central bank of seats I could only move my head..there was far too little room to move. I'm quite small build, so I pity the people who are bigger than me.
I would have preferred the planes the other way round...comfortable on the long haul and more cramped for the shorter flight."
I would have preferred the planes the other way round...comfortable on the long haul and more cramped for the shorter flight."
Check in and boarding
Check in and boarding rating:
4out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: Yes
Waiting time at check-in: between 20 and 30
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
2out of5
Cleanliness and condition/modernity of the aircraft:
2out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Stopovers
Stopovers:
4out of5
Luggage handling
Luggage handling rating:
4out of5
Waiting time for luggage (arrival): between 10 and 20
Lost Luggage: No
Damaged luggage: No
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