Flight reviews Air Europa London Gatwick (LGW) - Palma Mallorca
(PMI)
Only eDreams' clients who have flown with Air Europa from London Gatwick (LGW) to Palma Mallorca
(PMI) can publish comments and airline reviews here.
Compare Air Europa with other airlines
| Easyjet | 2 reviews | 3.5 | |
| Air Europa | 2 reviews | 3.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
London - Palma Mallorca 
Customer reviews and ratings
Average ratings (2 customers)
Overall Rating:
Check in and boarding rating:
3out of5
Aircraft rating:
4.5out of5
Comfort/Space between seats:
3out of5
Air stewards service:
3.5out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Luggage handling rating:
5out of5
Incident handling rating:
1out of5
2
2Customer reviews and ratings
Date:22 June 2010
dianet
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: No
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: as a regular air traveller I am well aware of the regulation regarding transporting liquids on air travel.
We travelled from London Gatwick to Palma Mallorca with a stop off at Madrid. When checking in at Gatwick with Air Europa we were advised that we were being checked in for both legs of our journey and would not need to check in or go through customs again as we would disembark on arrival at Madrid, - not leave airside space - and go straight to the transfer area to embark onto the next plane for the reminder of our journey, again with Air Europa..
With this knowledge we purchased toiletries airside at Gatwick. On arrival at Madrid we did have to go through customs again - hence all of the goods we purchased at Gatwick were confiscated.
I would like guidance on the procedure for claiming back the cost of these toiletries from Air Europa - an amount of £20.
Check in agents need to be sure of the information they're giving passengers."
We travelled from London Gatwick to Palma Mallorca with a stop off at Madrid. When checking in at Gatwick with Air Europa we were advised that we were being checked in for both legs of our journey and would not need to check in or go through customs again as we would disembark on arrival at Madrid, - not leave airside space - and go straight to the transfer area to embark onto the next plane for the reminder of our journey, again with Air Europa..
With this knowledge we purchased toiletries airside at Gatwick. On arrival at Madrid we did have to go through customs again - hence all of the goods we purchased at Gatwick were confiscated.
I would like guidance on the procedure for claiming back the cost of these toiletries from Air Europa - an amount of £20.
Check in agents need to be sure of the information they're giving passengers."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
3out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Stopovers
Stopovers:
1out of5
"Stopovers: flight delayed for 35 minutes. waited at the assigned gate until the staff present at gate walked away - after which the screen went blank leaving us unsure as to whether we were waiting at the correct gate. The staff who left gave no indication to the waiting passengers.
after a short while we decided to check the information screens again and discovered the gate had changed to one upstairs and that the flight was delayed again for another 45 minutes.
Very poor service in our view."
after a short while we decided to check the information screens again and discovered the gate had changed to one upstairs and that the flight was delayed again for another 45 minutes.
Very poor service in our view."
Incidents
Incident handling rating:
1out of5
Other incidents: Others
"Incidents: see comments above regarding check in"
Date:12 March 2010
venice1
-Gender: Female
-What age are you? 51-70
Overall rating
Overall Rating:
"Before this flight I didn't know about Air Europa now that I do, I in future I will always check to see if I can fly with them.. The cabin was immaculate the crew engaging and helpful, the pilot was amazing showing us great views of snow capped mountain ranges and making up lost time when we had taken off late (not our fault). The only suggestion I make is to have clearer, more audible English translations of all announcements.. the ones on my flights were so rushed, and with such a heavy accent they were impossible to understand. The only thing that marred an otherwise almost perfect flight."
Check in and boarding
Check in and boarding rating:
5out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
The Aircraft
Aircraft rating:
5out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
4out of5
In-flight entertainment (Music, newspapers, TV):
3out of5
Quality of food:
4out of5
Quantity of food:
4out of5
Stopovers
Stopovers:
5out of5
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes
Lost Luggage: No
Damaged luggage: No
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