Service offered by "VACACIONES EDREAMS" Maximum time of communication: 19 min. The end-user should be the one who pays the bill or should have received a prior authorization before from the person who will pay the bill All calls are recorded. All details of the calls will appear in the phone bill. P.O. Box 50285 EC3P 3WY. Helpdesk Number: 0844 338 8300
Only eDreams' clients who have flown with Virgin Atlantic from Séoul Incheon International (ICN) to London Heathrow (LHR) can publish comments and airline reviews here.
There are self check-in machines in the terminal: Yes
Online/Telephone Check in available: Yes
Waiting time at check-in: Less than 10 minutes
Access to the aircraft: Foot
"CheckIn: The check in time was very fast and there were lots of staff members around the check in desks to assist and advise passengers."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
5out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
5out of5
Quality of food:
4out of5
Quantity of food:
4out of5
"Aircraft: Aircraft staff were polite, friendly and informative and there was a vast selection of inflight entertainment to choose from."
Stopovers
Stopovers:
5out of5
"Stopovers: I only had a relatively short time between flights and I was very impressed with the helpfulness and efficiency of staff. I was met by a friendly member of ground staff and escorted to the boarding gate so that I could make my connection."
Luggage handling
Luggage handling rating:
5out of5
Waiting time for luggage (arrival): Less than 10 minutes