Departure was delayed by 1.30 hrs. I lost my business connection and on return flight Alitalia would not change my booking to an earlier flight. Eventually they did so but it was a long a troublesome exercise. Alòitalia? never again....as usual
Most irritating that at the airport in Prague we were only informed of an hour delay at the very last minute ( when we should have been boarding ) very unprofessional with in transit repercussions . Ryanair reduced cost of my early booking by 65% just a week after booking
You cancelled my original flight that I bought and put me on a much later flight. I had to wait for 6 hours and missed half a day on my short trip of only 4 days. I was very disappointed and when I called to ask for help the person I talked to wasn't very personable nor helpful.
It was not practical to change terminals on the way to Paris, and completely inconvenient to change airports in Milan on the way back.
it was a bit upsetting not to be able to print online the boarding cards, but otherwise all has worked perfectly and without any hitch
it was freezing cold on the flight to Miami. Everybody was complaining but they did not fix the aircon. The flight back however was ok.
delay departure. flew to Pisa instead of Florence. the company is very lazy organized transport from Pisa to Florence. I do not think what else to ever use the services of Alitalia
The flight was delayed due to weather, however, the crew and captain made sure that we were comfortable by offering us water while we waited after boarding.
Too much delay on the departure of the flight Madrid-Rome, causing stress for catching the connection in Rome. Thankfully that flight waited for us.
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Important Information & Useful Tips for Alitalia Flights
Alitalia Hand Luggage Allowance
All passengers are allowed only one piece of hand luggage with a maximum weight of 8kg and maximum dimensions of 55 x 35 x 25cm.
Alitalia Checked Baggage Allowance
All checked-in baggage must be within the maximum dimensions of 158cm (total of length + width + height). The maximum weight is 32kg. The checked baggage allowance (number of items and weight) depends on the passenger's travel class and destination.
There are different ways to check-in for your Alitalia flight: airport desk check-in; fast check-in self-service kiosks; online check-in; mobile check-in.
The official airport check-in deadline ranges from 25/35 minutes for domestic flights to 45 minutes for medium-haul international flights, and 50/60 minutes before scheduled departure for long-haul international flights.
Fast check-in is available at the following Italian airports: Rome Fiumicino, Milan Linate and Malpensa, Bari, Bologna, Brindisi, Catania, Florence, Genoa, Lamezia Terme, Naples, Palermo, Reggio Calabria, Turin, Trieste and Venice. And also at the following airports abroad: London Heathrow, Amsterdam, Paris Charles De Gaulle and Orly, Frankfurt, Munich, Nice, Vienna and Tokyo.
Online and mobile check-in is available for passengers 12 years and older 24 hours before scheduled flight departure. Mobile check-in is only supported at the following airports: Rome Fiumicino, Milan Linate, Milan Malpensa, Milan Orio al Serio, Cagliari, Palermo, Turin, Venice, Verona, Brindisi, Bologna, Bari, Catania, Florence, Genoa, Naples, Pisa, Pescara, Reggio Calabria, Lamezia Terme, Trieste, Athens, London Heathrow, Madrid and Bucharest.
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Alitalia General Information
Alitalia is the flag carrier of Italy. Their main hub is located at Leonardo da Vinci-Fiumicino Airport in Rome with 7 other bases in Turin, Milan Linate, Milan Malpensa, Venice, Rome, Naples, and Catania. Air France-KLM owns 25% of the Italian airline, the other 75% is owned by a group of investors "CAI". Alitalia has two subsidiaries, the low cost carrier, Air One, and Alitalia CityLiner. Since 2001, Alitalia has been a member of the SkyTeam alliance. The name of its frequent-flyer program is MilleMiglia.
Alitalia contact: www alitalia com