You sold me a flight that doesn't exist. AirBaltic does not fly to Tallinn on Tuesdays. Your representative at CDG tried to get us to take a flight to Riga (Wrong country) in the hope of making a connection that would have begun boarding 15 minutes before our flight was due to arrive. I paid you for a 2 hour 50 minute direct flight to Tallinn. Had your bait and switch worked, we would have arrived 7 hours late for our 3 hour flight. The last-minute tickets we had to buy on another airline cost twice as much as your fare. But then, they had an actual airplane. We will be in touch with you and the European Commission about reimbursement.
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Important Information & Useful Tips for Air Baltic Flights
Air Baltic Hand Luggage Allowance
All hand luggage must be within the maximum dimensions of 55 x 40 x 20cm and cannot exceed a maximum weight of 8kg. The amount of hand baggage that each passenger may bring on-board depends on the class of travel:
- Economy Service Class: 1 piece
- Business Service Class: 2 pieces
Air Baltic Checked Baggage Allowance
The amount of free checked luggage depends on the passenger's class of travel and ticket fare:
Economy Service Class:
- Basic Class ticket: No free checked baggage allowance
- Economy Class & Economy Flex Class tickets: 1 piece of free checked baggage with maximum weight 20kg
Business Service Class:
- Business Flex Class & Business Class tickets: maximum 3 pieces of free checked baggage with a total weight of up to 30kg
Air Baltic Check-in
There are different ways to check-in for your Air Baltic flight: online check-in (only on applicable flights); airport check-in (€10 fee); self-service check-in kiosk at the airport; mobile check-in.
Online check-in is available from 12:00pm the day before up to 90 minutes before scheduled flight departure.
The airport check-in deadline depends on the departure airport and also the class of travel. Check-in deadlines range from 30 minutes to 150 minutes before scheduled flight departure.
Air Baltic Reviews
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Air Baltic General Information
The Latvian airline, airBaltic (BT), was founded in 1995 after the signing of a joint venture between the Latvian Government and SAS (Scandinavian Airlines). The airline's headquarters and hub are at Riga Airport where it offers over 60 direct flights throughout Europe and Southwest Asia with a fleet of 30 aircraft. Though a relatively young airline, Air Baltic has already received several awards including 2009/10 Airline of the Year (award from the European Regions Airline Association, ERA), 2010 Phoenix Award for successful restructuring (awarded by Air Transport World), and in 2012, Europe's most punctual airline at the regional level (Flightsstats).
Air Baltic contact: www airbaltic com