The Sofitel Hamburg Alter Wall occupies an eight storey contemporary steel and glass building situated in the centre of Hamburg, in between the town hall and the harbour, directly on the Alster River. The 241 guestrooms have modern furnishings, including desks. All are equipped with wireless and dial up Internet connections (surcharge), direct dial phones with voicemail, satellite television with pay movies, minibars, safes, and complimentary bottled water and newspapers. Bathrooms include tubs, showers, robes, scales, slippers and designer toiletries.
On arrival, guests are welcomed by the doorman, and the 24 hour reception desk offers check in/out services, currency exchange, a safe deposit box and around the clock room service. The concierge is on hand to book tickets for shows and excursions and offer sightseeing advice. Health conscious guests can tone up on the hotel's fitness equipment and then unwind in the steam room and sauna. A range of massage and beauty treatments are available on request, and the hotel also offers a solarium and a heated indoor pool. Ticino is a contemporary restaurant set in a light filled room with contemporary furnishings and serves Mediterranean dishes and regional specialities, Bistro Am Alten Wall serves Mediterranean fare in a contemporary setting, and the Seven Heads Bar offers cocktails and snacks. Onsite conference facilities comprise 26 meeting rooms with a maximum capacity of 400 people. The business centre offers printing and copying facilities and a fax machine, while public areas have complimentary wireless Internet connections. Other amenities include a gift shop, dry cleaning services and airport transfers (surcharge). Jungfernsteig, Hamburg's main street, is 400 metres from the hotel and the lively nightlife of the Reeperbahn can be found one kilometre away. Rodingsmarkt metro station is 100 metres from the hotel. Hamburg Fuhlsbüttel Airport is 14 kilometres away, with an approximate driving time of 25 minutes.