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 Terms and Conditions of Service

Important information:

The eDreams web site is a free information service that allows users to access travel services and products, exchange ideas and ask travel guides for information and advice on worldwide destinations and activities.

Your use of the eDreams web site and/or your acceptance of the Terms and Conditions hereafter constitute your agreement to all such Terms and Conditions. If there is anything you do not understand in the Terms and Conditions, please email us at info@edreams.com. If you accept these Terms and Conditions and agree to be bound by them then click the Join eDreams button when you register. If you do not agree with these Terms and Conditions, then please do not join eDreams. This means you are not entitled to use the eDreams web site and cannot book or purchase travel services from it.

1. Privacy
2. Copyright, trademark and software
3. Use of site
4. Travel products and services
5. Disclaimer
6. Links to other sites
7. Use of eDreams communication forums
8. Health and Visa requirements
9. General


At eDreams, we respect your right to privacy and we are committed to keeping your personal information safe. We extend this pledge to you:

1.1 We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic. We will analyse customer traffic on our web site using cookies (see below), in order to collect information on customer's tastes and preferences. We will only collect personal information, such as your date and place of birth, gender, language, marital status, number of children and income, when you agree to tell us about it.

1.2 If you order a service or product from our web site, you will need to input your name, email address, credit or debit card number and expiry date and telephone number. If necessary, your telephone number may be passed on to our couriers. These details help us process orders and let you know the status of your order.

1.3 If you enter a contest or promotion, we will need your name, address and email address in order to administer the contest and inform the winners.

1.4 We will not sell on your personal information. However, we may provide some information to third parties when you book or purchase travel products or services from our web site. We may also provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

1.5 We will limit the collection and use of personal information to only that which is necessary to deliver an efficient and personalised service. This may include informing you about products or services, those of our affiliates and other opportunities that may benefit you.

If you subscribe to our mailing services we will send you special offers, promotions, travel ideas and recommendations, as well as information from selected companies, some of whom may be based outside the European Union. If you do not want to receive this information then you can opt out.Opt out: If you do not want us, or others, to inform you about travel ideas, services or offers please select the opt out button if you register with us.

1.6 We may pass on customer information to suppliers (some may be based outside the European Union) if necessary, when you book from our web site. We will ask them to abide by this privacy policy and not to transfer your personal information to third parties without having first obtained your consent.

1.7 When you review your account information, or order services or products from our website, we offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access. We comply fully with the UK Data Protection Law of 1998. Where appropriate, we may ask for your proof of identity before we disclose personal information to you.You may update your personal information at any time and/or request that we delete your information from our records. This allows us to maintain accurate and up-to-date personal data.

1.8 Cookies: a cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting our web site our computer server will recognise the cookie, giving us information about your last visit. You can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our web site, including purchasing products or services.

1.9 If you have any comments or complaints about how we use your personal data, please notify us by email eDreamsUK@edreams.com.

1.10 You agree that you do not object to being contacted for any of the above reasons, whether by phone, email or in writing. You agree that you do not, and will not, consider any of the above as a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

1.11 We reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of this website, and that use is deemed by us to be inconsistent with these Terms and Conditions.

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All content included on eDreams site, such as text, graphics, logos, button icons, images, audio clips, and software ("Content"), is the property of eDreams or its content suppliers and is protected by U.S. and international copyright and other intellectual property laws. The intellectual property rights which subsist in the compilation (meaning the presentation, selection, collection, arrangement, and assembly) of all Content on eDreams Web Site are the exclusive property of eDreams and are protected by U.S. and international copyright and other intellectual property laws. All software used on the eDreams Web Site is the property of eDreams or its software suppliers and is protected by U.S. and international copyright and other intellectual property laws. Any use of Content and/or software other than in accordance with this Agreement, including the reproduction, modification, distribution, transmission, republication, display, or performance except as expressly authorised, of the Content on this site is strictly prohibited.

EDREAMS, DREAMGUIDE, DREAMFINDER and other names of eDreams products, services, graphics and logos are trademarks of eDreams Limited in the United Kingdom and other countries. Other products, services, domain and company names mentioned herein may be the trademarks of their respective owners.

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This web site is for your personal use, and for the purposes of obtaining information on destinations, travel products and services, as well as reserving travel arrangements and participating in any online communications forums. The web site may not be modified, reproduced, duplicated, copied, distributed, sold, resold or otherwise exploited for any commercial purpose. You shall not use this web site for any purpose other than in accordance with this Agreement or which is otherwise unlawful or prohibited.

You hereby agree to indemnify and keep fully indemnified eDreams (as well as our affiliated companies and our directors, employees and agents and those of our affiliated companies) against any loss, claim, expense or damage any of us suffers arising out of a claim brought against any of us in connection with your breach of any of the provisions of this Agreement.

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This web site provides you with information, functionality and other materials which you may use to find information on, and to reserve travel services with, suppliers on our web site. We make no representation as to the completeness or accuracy of any information featured on this site. You are advised that any contract you enter into by means of the web site shall be between you and the supplier providing the services. Neither eDreams Limited, nor any other company in the eDreams Group, shall be party to that contract and shall have no involvement in any suppliers performance. In the event of any non-performance or mal-performance by the supplier, you must pursue any direct remedy against that supplier. All travel services and products featured on the web site are subject to availability.

When you purchase a product or service from suppliers on our web site additional terms and conditions may apply to your contract. In particular, you will be required to submit satisfactory evidence that you are over 18 years of age. You may also be advised as to any conditions which may apply in respect of matters such as travel insurance and baggage allowances.

From time to time, the relevant authorities in destinations featured on the web site may curtail or suspend travel to such destination from the United Kingdom. You acknowledge and agree that we shall have no liability or obligation to you in these circumstances, which are completely outside our control.

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This web site is provided by eDreams on an "as is" basis. We strive to be as accurate as we can but the site may include inaccuracies or typographical errors. eDreams makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, software, materials, or products included on this site. To the full extent permissible by applicable law, eDreams disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Nothing in this agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

We shall not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of, or in connection with, this agreement for:

5.1 any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);

5.2 any loss of goodwill or reputation; or

5.3 any direct, special, indirect or consequential losses

in any case, whether or not such losses were within the contemplation of the parties at the date of this agreement, or suffered or incurred by that party arising out of or in connection with the provisions of any matter under this agreement.

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The eDreams web site may contain links to web sites operated by persons or entities other than eDreams. Such links are provided for your reference only. eDreams does not control such third party web sites and is not responsible for their content.

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If you engage in any online chats hosted by the eDreams web site you agree to send and receive messages and material that are directly related to the particular themed chat. You undertake not to:

7.1 defame, abuse, harass or otherwise violate the legal rights of others;

7.2 publish, post or otherwise distribute defamatory, indecent or unlawful material or information;

7.3 upload files that contain viruses or any other similar programs that may damage the operation of another's computer;

7.4 advertise or offer to sell any goods or services or conduct surveys, contests or chain letters as well as the right to remove the review or comment at our sole discretion.

You acknowledge that all chats, postings and other communications from other users, including DreamGuides, are not endorsed by eDreams and such commmunications shall not be considered, reviewed, screened or approved by eDreams. You agree that you will have no right of action against eDreams in respect of the content of such chats, postings or communications. eDreams reserves the right, in its sole discretion, to suspend, attach conditions to, or terminate the access of users to this web site, or any portion thereof without notice.

eDreams shall use all reasonable efforts to make sure that DreamGuides interact with you, at all times in a professional and courteous manner and that DreamGuides' web pages do not include any profane, obscene or otherwise offensive materials. However, if at any time you believe that DreamGuides do not follow these principles, please notify us immediately by e-mail at info@edreams.com.

If you choose to post reviews or comments on products or services on to the site, you grant eDreams and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant eDreams and its affiliates and sub-licensees the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.

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British Citizens require a valid full ten-year British passport for travel outside the British Isles. Certain destinations may require at least six months validity remaining on the passport on the date of return.

Non British Citizens including other EU nationals should contact the Embassy, High Commission or Consulate of your destination for up-to-date advice on passport requirements.


Visas may be required for British Citizens for entry to non-EU countries. Visas may also be required for longer stays over three months in certain EU countries. Immigration, visa and entry restrictions may apply both in the EU and elsewhere for other nationalities, including other EU nationals, and British Citizens who have conditions on their entry to the UK. You should contact the Embassy, High Commission or Consulate of your destination for up-to-date advice on immigration and visa requirements.


For medical advice regarding your destination or journey, including vaccinations, you should contact your General Practitioner.


Please note that all bookings are taken subject to the terms and conditions of the suppliers of the service.

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Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than the parties to this Agreement.

The laws of England and Wales will govern these Terms and Conditions and you agree to submit to the non-exclusive jurisdiction of the English Courts in respect of any proceedings arising out of them.

We reserve the right to make changes to our web site and these Terms and Conditions at any time.

We reserve the right to suspend or terminate your use of our web site if, in our sole discretion, your use of it breaches any provision of these Terms or is otherwise unlawful.

eDreams Limited
Second Floor
44 Great Marlborough Street
London W1V 1DB
United Kingdom



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