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Kenya Airways

About Kenya Airways

Kenya Airways (KQ) is the flag carrier of Kenya, with headquarters in Nairobi. A member of the SkyTeam alliance, the airline flies to 56 destinations across Asia, Africa, the Middle East, and Europe.

Online check-in

Online check-in is available at select airports from 30 hours up to 2 hours before scheduled flight departure. Print your boarding pass and proceed directly to the security control if you are traveling with hand baggage only or drop checked luggage off at the bag drop counter at least 1 hour before for domestic flights and 2 hours before flight departure for international flights.

Kenya Airways Flight Status

You can check your Kenya Airways flight status online entering your origin and destination cities/airports, departure date, and return date.

Hand baggage allowance

All passengers, both Economy and Business, can bring 1 piece of hand baggage with maximum dimensions of 55 x 38 x 20cm and a maximum weight of 10kg. In addition, passengers are also allowed a personal item like a women's handbag, camera, or laptop.

Checked baggage allowance

The amount of checked baggage and the weight limit depend on the flight origin and destination and also the class of travel:

To/From Europe

  • Economy Class: max 2 pieces, 23kg each
  • Business Class: max 3 pieces, 23kg each

Intra-Africa and Domestic Kenya

  • Economy Class: max 30kg total
  • Business Class: max 40kg total (individual pieces can not surpass 32kg each)

To/From Middle East, Asia, Far East to Africa and To/From Africa, Middle East, Asia, and Far East

  • Economy Class: max 30kg total
  • Business Class: max 40kg total (individual pieces can not surpass 32kg each)

Additional information

Kenya Airways contact: www kenya-airways.com

Browse cheap flights with Kenya Airways using the eDreams search engine above and browse the genuine customer reviews on the airline before you book!

What our customers say about Kenya Airways

3.3 /5
Total reviews based on: 29
Amsterdam
Entebbe
Schiphol - Entebbe ( AMS - EBB )
5.0 /5
EE
Date 2019-09-10 City Uganda Age 31-50 Class Economy

As always the in-flight service was good. The airline worked on the food, better than expected. More leg room than KLM. Overall good value for money

5.0 /5
1 reviews
Nairobi
Monrovia
Jomo Kenyatta Internatonal - Roberts intl ( NBO - ROB )
5.0 /5
Joseph
Date 2019-03-04 City Liberia Age 51-70 Class Economy

Good experience

5.0 /5
1 reviews
Nairobi
Blantyre
Jomo Kenyatta Internatonal - Chileka ( NBO - BLZ )
5.0 /5
Fex
Date 2018-03-18 City Malawi Age 51-70 Class Economy

I find the price of the ticket a bit too high for the short flight. otherwise it was a good service which kept time.

5.0 /5
1 reviews
Nairobi
Mombasa
Jomo Kenyatta Internatonal - Moi International ( NBO - MBA )
5.0 /5
Ham
Date 2019-10-24 City Uganda Age 31-50 Class Economy

Good

3.3 /5
4 reviews
Harare
Dar es Salaam
Harare - Dar Es Salaam Intl ( HRE - DAR )
4.0 /5
josie
Date 2019-09-07 City zimbabwe Age 51-70 Class Economy

Service quality was excellent. The only issue i had was small meal we had from Nairobi to Harare when i was expecting a filling dinner ( we were served a small pie)

4.0 /5
1 reviews
Lagos
Harare
Murtala Muhammed - Harare ( LOS - HRE )
4.0 /5
Ifeoma
Date 2019-09-05 City Nigeria Age 31-50 Class Economy

It was nice

4.0 /5
1 reviews
London
Nairobi
Heathrow - Jomo Kenyatta Internatonal ( LHR - NBO )
4.0 /5
Cossy
Date 2019-03-28 City Kenya Age Over 70 Class Economy

I booked one way and when I saw the ticket just before coming to Nbo I observed that there was a return included. I do not want to travel back to London and certainly not in April. Can you please allow me to change the return date and destination or cancel the return and refund me? Thank you John

4.0 /5
1 reviews
Nairobi
Juba
Jomo Kenyatta Internatonal - Juba ( NBO - JUB )
4.0 /5
haxh
Date 2020-01-18 City kosovo Age 31-50 Class Economy

very good service staff is soo nice

4.0 /5
1 reviews
Nairobi
Dubai
Jomo Kenyatta Internatonal - Dubai International Airport ( NBO - DXB )
3.0 /5
Tushar
Date 2018-04-03 City Indian. Live in Dubai UAE Age 31-50 Class Economy

Food was not good as per flight charges. No good drinks was available.

3.0 /5
1 reviews
Kinshasa
Kinshasa
N'Djili - N'Djili ( FIH - FIH )
3.0 /5
errepi
Date 2019-02-16 City Italy Age 51-70 Class Economy

Good

3.0 /5
1 reviews
Entebbe
Nairobi
Entebbe - Jomo Kenyatta Internatonal ( EBB - NBO )
3.0 /5
Superlady
Date 2018-12-06 City Kampala Age Under 30 Class Economy

Had a good time but I hated the fact that my flight was cancelled and rescheduled without any explanation and this was likely to affect my next flight.KQ should be accountable to its customers.

3.0 /5
1 reviews
Dar es Salaam
Nairobi
Dar Es Salaam Intl - Jomo Kenyatta Internatonal ( DAR - NBO )
3.0 /5
Mumbere machozi papy
Date 2019-01-02 City D.r.c Age 31-50 Class Economy

Hello it was fine but I contact you to change my return ticket from economy to business you promised but you did not also I asked to change my names as it begins with mumbere machozi papy not machozi papy mumbere. So at the end I did not get 2lagguages as usual as I am frequent traveller elite silver. Please change only my names

3.0 /5
1 reviews
Nairobi
Mumbai
Jomo Kenyatta Internatonal - Chhatrapati Shivaji International Airport ( NBO - BOM )
2.0 /5
Vipul
Date 2018-09-16 City Nairobi Kenya Age 51-70 Class Economy

My flt to Mumbai was good. No complains. The flt to London via Cairo was excellent on Egyptair Buisness class. Online checkin was an issue on this route. The final return from London to Nbo via Cairo was very uncomfortable specially the economy class no wine was served. I checked in 2 bags at London airport till Nairobi. I was given 2 boarding cards for Lhr-Cairo & Cairo-Nbo. I arrived Nairobi on 14-09-18 at 03.45 hrs by flt no MS849 and received only 1 bag. I reported at swissport the missing bag. I received a call on morning of15-09-18 from Swissport that my bag has arrived. I was told to pick my bag. I told them that Egyptair is the one who made the error so kindly deliver the bag to me. A lady by name of Emma told me that she has requested her department about them to deliver my bag. I called 5 times from 1pm till 7pm on the same day15-09-18 No response so I had to go to the airport to collect my bag. I incurred expense of taxi 1500 shs each way. Total cost 3000 shs. Total time wasted was from 9pm to 11.30 pm is when I returned. File reference:-NBOMS10815/14SEP18/0124GMT NAME:-HARIA/VIPUL/MR TICKET NO:-0772596960667 TAG NO:-MS545696. Kindly request Egyptair to pay my expenses & time wastage approx 5000 shs. I have similar late baggage arrivals in Europe Asia & Australia The airlines deliver the bag to the passenger they do not inconvenience the passenger. Thanking You in advance Vipul P M Haria

1.5 /5
2 reviews
Bangkok
Entebbe
Suvarnabhumi Airport - Entebbe ( BKK - EBB )
2.0 /5
Eli
Date 2018-01-14 City Belgium Age 51-70 Class Economy

Poor service at check in and in the plane

2.0 /5
1 reviews
Mombasa
Nairobi
Moi International - Jomo Kenyatta Internatonal ( MBA - NBO )
1.0 /5
Dr S A Foster
Date 2018-08-13 City Mombasa Age 51-70 Class Economy

Flight delayed over two hours with further one hour delay due to runway closure following debris report. Flight connection to Mombasa missed. The re-booked flight was also delayed ! The menu was disappointing and breakfast was miniscule - all this for Euros 771 !!

1.0 /5
1 reviews

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