What our customers say about Luxair
Excellent
Exellent!!!
Was OK
The return check-in was a choc with me being boarded on the wrong plane.
Flight delayed more than 30 min I missed connection
Safari works very well for everybody but not for you. Cannot make a complaint. By mistake I was given the date of the 20 July and when I turned up on the 12 July for a quarter empty plane I was given by Luxair a new ticket return to Munich with absolutely no compensation for the ticket I had taken by mistake nor could it be cancelled which I find rediculous. It cost me for a return ticket about€350 whereas your ticket cost me about €150 return so in total I paid about €500 for a quarter empty plane. Luxair has a reputation of being money grabbing unlike EasyJet.
25th february I received invitation from Luxair to check in for the flight LG6991 26th february at 6.25 AM. At the counter I realized not only that the flight had been cancelled but, they said, that all my Journey program had been cancelled due to the bankruptcy of AIR ITALY who was charged to execute the flight EQHDC from Milan Malpensa to Palermo. Previously on 13th february you informed me having been taking the necessary steps witg airline in order to request a refund. I am still awaiting for this. 26th february I had the possibility to buy three places on the flight EasyJet EJU2672 reservation K1JFK59 at the price of euros 223,16 from Luxembourg to Milan Malpensa in time to fly with EasyJet EJU2807 reservation K1GNGR6 bought by me in substitution of AIR ITALY tickets. I ASK YOU THE REIMBURSEMENT OF THE PRICE OF LUXAIR TICKET FROM LUXEMBOURG TO MILAN AND EASYJET TICKET FOR EUROS 223,16 BOUGHT IN SUBSTITUTION.