Unfortunately I had a bad issue with the luggage in our return flight. I paid you for 2 luggage in advance but in the airport they said they didn't see that payment From you and they charged me again for 54 pounds! I have the receipt. You have to refund me. Please check booking #4305730181 and let me know .
very good
Much better than mu expectations. Very new airplane with good service and nice people working .
Excellent
Flight going was packed but service good
Flight was late as usuall
They checked us a bit more as it is current - asked questions about the reason of our trip but we felt more safety. The only nuisance was that we had an hour delay.
The aircraft was too crowded the seats. The crew was not kind and thay separated our family it the way back to Israel. Both ways was very late
The flight was packed and though we paid for our seats was allocated seats at the back one a window and one in the middle. No leg room at all not even to get out. So we paid to upgrade on our return TLV?NCE flight. Nice to have just 2 seats but had a hard time to get out to visit the toilet when the seats in front were laid back. Otherwise no complaints. Thank you.
First we have been deceived regarding the seats we chose seats in row 3 which on the visual layout were shown as the first row with more room for legs and we were very surprised to see on the plane that there is row 2 that is reserved for the crew (Which is Ok but should appear on the layout as reserved) we are very disappointed by this missleading
Really not happy We book 2 tickets at the same time at 18:27 Where price was show at the same but at the end one pay 374 the other 434
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I didn’t fly and didn’t get any refund
We coming to the gate 10 minutes before that the gate supposed to be closed and the plane already left! Unbelievable!