The best airlines
in the world
2020

In 2019 a world record number of 4.6 billion people took to the skies, travelling by plane. That’s a whopping 130% increase since 2004! But, out of the hundreds of airlines to choose from, which is the best in the world?

At eDreams, we’ve compiled information from over 74,700 reviews given by our customers in 2019 to create our annual best airlines in the world classification. Our unique 360° view of the services offered takes into account the ease of the check-in service, cabin crew, in-flight entertainment and level of comfort on-board. Keep reading to find out which airline company is the Best Airline in the World for 2020!

Top 10 full service airlines
in the world


Comfort
Check-in
Entertainment
Value
Stewards

Excellent service with Emirates airline. The aeroplane was very comfortable even in economy class and the food was good. The crew of the cabin was very polite and kind at all times. Highly recommended.

02
Total Rating
4.09/5

Comfort
Check-in
Entertainment
Value
Service

I got upgraded to business class for free. I was so delighted. Attendants were very polite and attentive. Excellent services. Large choice of drinks and good menu. Food was delicious.

03
Total Rating
4.01/5

Comfort
Check-in
Entertainment
Value
Stewards

Superb service and very decent food for an airline. Ground staff and cabin crew are first class. Will definitely fly with them again!


Comfort
Check-in
Entertainment
Value
Service

Everything was great. Online seat reservation, check in, first class service on board, aircraft equipment in good condition, takeoff and landing on time.


Comfort
Check-in
Entertainment
Value
Service

The best Brazilian company! Very comfortable seats and plenty of space between them. Snacks, coffee, soda, juice ... nonstop!

06
Total Rating
3.81/5

Comfort
Check-in
Entertainment
Value
Service

Very good experience of boarding and flying on this airline. It inspires feelings of confidence and security!!

07
Total Rating
3.79/5

Comfort
Check-in
Entertainment
Value
Service

Incredible. Professional. Amazing staff. We had a great experience. It was comfortable with good food and the staff were friendly, caring and professional.

08
Total Rating
3.76/5

Comfort
Check-in
Entertainment
Value
Service

All the services provided were excellent. There were no delays to the flight - We arrived on time! The crew was very polite. The food they served us was very good! I will choose Aegean again!


Comfort
Check-in
Entertainment
Value
Service

Swiss staff professional, efficient. I'll definitely fly Swiss Air again.


Comfort
Check-in
Entertainment
Value
Service

The staff were very professional and caring. The flight was excellent. The food was excellent.

The top spot of best airline in the world goes to Emirates! Additionally voted as the most comfortable airline, the best value for money, airline with the best in-flight entertainment, and airline with the best check-in experience. An outstanding result for Emirates. Qatar Airways takes silver, whilst last year's winner, Turkish Airlines, has dropped a couple of places but still comes an impressive third.

New additions to the list this year are Thai Airways International, Azul Linhas Aéreas Brasileiras and Aeromexico, coming in 4th, 5th and 6th respectively.

Top 3 best airlines by category

The most comfortable airlines in the world

1
Comfort
4.0
2
Comfort
3.8
3
Comfort
3.7

Generous amounts of leg room, soft pillows and fully reclining seats are all factors that contribute towards a pleasant flight. Emirates tops the list of most comfortable airlines in the world with an average rating of 4.0 out of 5, followed closely by Qatar Airways.

Airlines with the best in-flight entertainment

1
Entertainment
4.3
2
Entertainment
4.2
3
Entertainment
4.1

Emirates boasts an award-winning entertainment system with on-board WiFi, live TV and over 4,500 channels of films, TV shows, music and games. More than enough to keep even the most fussy of travellers entertained. Our customers thought so too, rating Emirates the number one airline for in-flight entertainment. Qatar comes in at a close second with much of the same services as Emirates. However, whereas Qatar Airways has 30 minutes of free WiFi on board, Emirates offers 2 hours.

Airlines that are the best value for money

1
Value
4.0
2
Value
4.0
3
Value
3.9

The price to quality ratio of an airline is the most important factor for many of our customers. Are you getting what you pay for? Is forking out for Business Class or a more expensive airline really worth it? The top 3 best value for money airlines are Emirates, Qatar Airways and Aegean Airlines.

Airlines with the best check-in experience

1
Check-in
4.3
2
Check-in
4.3
3
Check-in
4.2

Emirates, Luxair and Qatar Airways are the top 3 airlines in terms of check-in experience. These airlines have successfully managed their check-in process to ensure a smooth experience. Customers were pleased with the ease of the check-in service, queue times and staff at the airport counter.

Airlines with the best steward service

1
Service
4.4
2
Service
4.3
3
Service
4.3

Professional and helpful staff can make a huge amount of difference to your travel experience. Qatar Airways have excelled in this category, receiving the highest rating out of all the categories for it’s steward service. Luxair and Turkish Airlines come in 2nd and 3rd respectively, both with excellent steward service ratings too.

The best airlines in the world at a glance:

Which is the best airline in the world?

Emirates is rated the best airline in the world according to eDreams customers.

Which airline has the best in-flight entertainment?

Emirates has the best in-flight entertainment with over 4,500 multimedia channels to choose from and free WiFi.

Which airline is the best value for money?

Emirates is the airline with the best quality to price ratio according to a survey of over 74,700 eDreams customers.

Which airline has the best cabin crew?

The steward service of Qatar Airways is rated as the best in the world according to over 74,700 reviews from eDreams customers.

Which airline has the easiest check-in experience?

Emirates has the best check-in experience according to data collected in 2019 by eDreams.

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