A year of traveling around the world, hundreds of thousands of flights, millions of passengers. eDreams has studied and analyzed reviews from 60,000 aerial travelers to compile a list of the best full service airlines in the world for 2018.
Turkish Airlines (TK)
|Turkish Airlines is an excellent airline, and hardly surprising it is considered one of the best in the world! The cabin crew are helpful and friendly, and the flight always pleasant. The in-flight food is a big plus: excellent!|
Aegean Airlines (A3)
|I always travel with Aegean. The Sky Express service is incomparable. Aegean offers excellent customer service and modern aircraft.|
|For a very comfortable voyage, I love Swiss Airlines! The crew are very attentive. I have taken many trips with Swiss Airlines and have always been very satisfied.|
|Lufthansa is a first-class airline and offers excellent and reliable service.|
Austrian Airlines (OS)
|Very enjoyable flights and extremely friendly cabin crew. I would gladly fly with Austrian airlines again!|
United Arab Emirates 3.94
|The airplane was very spacious and the hostesses truly ready to see to our every need. Emirates, you're the best! I recommend this airline to anyone wanting to travel worry-free.|
|Everything went quickly and smoothly with Scandinavian Airlines!|
|The flight operated by Aeroflot was perfect and the service was great.|
Air France (AF)
|The plane was clean and the hostesses very professional, also the pilot communicated with us a lot and provided useful information.|
Tap Portugal (TP)
|Everything was great with TAP Portugal: perfect flight and good hospitality. The snacks and cake offered with a glass of wine and coffee were really appreciated.|
With the end of 2017 and the start of the new year, the time has come to draw up a list of the best airlines in the world. The reviews left by travelers in 2017 award the gold medal to Turkish Airlines which, in addition to winning first place in the general category, also took out the top position for the in-flight crew and VIP lounge categories. In second place, Aegean Airlines continues its climb to the top, taking the podium again this year thanks to its stewards and hostesses always ready to meet the needs of passengers; and its excellent price:quality ratio . In third place, Swiss International Airlines advanced three places in the general category and managed to earn a medal for its modern aircraft and for the flexibility of its check-in service.
The rest of the list sees Scandinavian Airlines, Aeroflot and Air France enter the top 10; Lufthansa and Tap Portugal's positions remained more or less stable. Meanwhile the 2017 grand prize-winner, Emirates, slipped to 6th place, while managing to keep firm control of the entertainment and comfort categories. Austrian Airlines, on the other hand, recorded the best performance jump compared to 2017, leaping from tenth place to its current spot in fifth place in the general category.
Founded in 1933 as Turkey's national airline, Turkish Airlines has upgraded from its original 5-plane fleet to 326 aircraft crossing the skies every day, transporting 68 million passengers to over 300 destinations in the 120 countries the company services.
| ||It's fantastic how Turkish Airlines even manages to make a short flight special.|
| ||What a perfect flight! I loved every moment of my voyage from Dublin to Istanbul with Turkish Airlines.|
It's the flight crew that make the difference for Turkish Airlines. Hospitality and courtesy are concepts rooted in Turkish Airlines' philosophy, and these concepts are also clear in the Istanbul Lounge: reserved areas offering travelers a moment to relax while waiting for their flight. Whatever your idea of relaxation, in the Istanbul Lounge you will find suites and showers to refresh yourself, massages and entertainment for your amusement, and a selection of the best Turkish and international cuisine to satisfy you and start your journey on the right foot.
Aegean Airlines started operating in 1999 and, since then, has reached ever more ambitious targets: 60 aircrafts, 145 destinations in 45 countries and more than 13 million passengers, these are just some of the victories that have taken the Greek airline to second place. Passengers could only give a positive rating for Aegean Airlines' value for money and their attention to environmental policies, something the Greek airline pursues with dedication and passion.
| ||Excellent client focus both from on-board and ground staff with Aegean Airlines..|
| ||Aegean is an excellent airline, great value for money. We were also given an excellent meal.|
Since 2014, Aegean Airlines has introduced the use of new flight planning software that has significantly contributed to improving aircraft performance, allowing carbon dioxide emissions to be reduced by around 800 tonnes per month. In addition to this software, investment has been made in the realisation of lighter and more ergonomic seats which, together with other airline initiatives, has allowed CO2 emissions to be reduced by 515 tonnes per month.
The youngest of the airlines to reach the podium is Swiss International Airlines: the main Swiss airline was created in 2002 and was made part of the Lufthansa Group in 2005. Its fleet is made up of 95 aircrafts, prize-winners for their modernity, safety and equipment, enabling 16.5 million passengers to reach 46 different countries and 100 various destinations in 2017.
| ||It was a pleasure flying with Swiss Airlines. Top!|
Paris Hong Kong
| ||Swiss Airlines offers very satisfying customer service.|
Swiss hospitality and culinary traditions are also offered at high-altitude: 45,000 chocolates are given out every day on board Swiss International Airlines flights, together with typical regional dishes and products. Breakfast, lunch or dinner: at whatever time of day you are flying, the dishes you can taste are made with fresh and high-quality ingredients from recipes originating from the 26 Swiss cantons.
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