Best hotels in Europe

A holiday has been planned, flights have been booked and finally, the moment you’ve been waiting for has arrived. It’s time for the holiday to begin! The destination is perfect, just as expected, but is the accommodation ideal? Finding a great hotel can sometimes be a challenge. Star valuations aren’t always accurate and it can be difficult to predict if a hotel will match the expectation of a great holiday break destination. Sometimes, travellers must arrive at the hotel before confirming if it was the right choice. Until now.

With nearly 74,000 eDreams customer hotel reviews from around the world analyzed and organized, eDreams is proud to present our Best Hotels in Europe study!

The study results offer travellers insight in six (6) categories: Best Service, Rooms, Quality/Price, Dining Experience, Design/Style and Cleanliness. Only hotels with a minimum of 10 reviews have been taken into account for the rankings and each hotel is rated with a maximum of five points. Check out the full results of our study and click on the banner to the right to view the eDreams Best Hotels infographic.

Top 10 Best Hotels

1 Hotel Innsbruck Innsbruck Áustria 4,800
2 Hotel Marqués de Pombal Lisbon Portugal 4.769
3 Hotel Bahia Santander Spain 4.750
4 Hotel Wellington Madrid Madrid Spain 4,727
5 Hotel Roma Prague Czech Republic 4,700
6 Hotel Zenit Valencia Valencia Spain 4,692
7 Hotel Eurostars David Prague Czech Republic 4,682
8 Hotel Savhotel Bologna Italy 4,666
9 Hotel Melia Berlin Berlin Germany 4,665
10 Hotel Park Plaza County Hall London United Kingdom 4.636

So, which hotels rank the highest in all categories and make up the coveted "Top 10"? Let's find out!

Top 10 Best Hotels

The Best Hotel in Europe claiming the first position, is located in a quaint city in western Austria, called Innsbruck, which borders Munich and Verona. Herein lays Hotel Innsbruck, with a ranked score of 4.8 out of 5! The hotel is located on the banks of the river in this unique and historical town and also ranked in the top position for best dining experience.

The second place in this category is awarded to the Hotel Marques De Pombal in Lisbon, Portugal. This 4-star boutique hotel not only offers rooms each uniquely decorated, but also offers additional services including a gym with trainers, a hammam and a sauna. The hotel is located in the heart of Lisbon, next to one of the main avenues, Avenida Liberdade. The Marques De Pombal also owns the prestigous first place for hotel "Design/Style", "Cleanliness" and "Room" categories. Lisbon's hotel is followed by the third place winner, Hotel Bahia, a gem located in Santander, Spain. This 4-star hotel has impressive views, is located in the centre, and also claims the number two spot in the "Cleanliness" and "Room" categories.

Completing the top five positions in the coveted “Top 10” are the Wellington Madrid in Madrid, Spain and Hotel Roma in Prague, Czech Republic. The Wellington Madrid, located near the gorgeous and iconic Parque del Retiro, is also rated as the best hotel in the category of "Hotel Service", while Hotel Roma in Prague sits in third place for hotel "Design/Style".

Best Service

1 Hotel Wellington Madrid Madrid Spain 4,800
2 Hotel Innsbruck Innsbruck Austria 4,769
3 Hotel Marques De Pombal Lisbon Portugal 4,727

In our Best Hotels in Europe study we also wanted to list those hotels that were voted top-rated amongst UK travellers. The results are as follows:

Occupying the top spot is the Park Plaza County Hall hotel in London with a very respectable score of 4,636, closely followed by the Park Plaza Victoria with a score of 4,500 thus earning them second place in the rankings. Ranking third is the lovely Lancaster hotel in London whilst voted in at number four is the Thistle Marble Arch. Finally, completing the list is the Tower a Guoman hotel in London awarded fifth place by UK travellers. Congratulations!!!

Best Service

1 Hotel Wellington Madrid Madrid Spain 4,800
2 Hotel Innsbruck Innsbruck Áustria 4,769
3 Hotel Marques De Pombal Lisbon Portugal 4,727

How customers are treated upon their arrival at a hotel contributes highly to how pleasant their overall experience can be. Is the service unrivalled? Is the concierge polite? Well, guests at the Wellington Hotel in Madrid ranked their service top-notch thus rewarding the hotel with an excellent score of 4.800 and the top spot. The 5* Wellington Hotel is located in the charming Salamanca district and boasts free WiFi, marble bathrooms, a sun terrace, a gym and much more. Awarded second place in the "Best service" category is the lovely Hotel Innsbruck in Austria, with the third place going to the charming Hotel Marques de Pompal in Lisbon.

Best Room

1 Sheraton Lisboa Hotel & Spa Lisbon Portugal 4,929
2 Park Plaza County Hall London United Kingdom 4,818
3 Hotel Bahia Santander Spain 4,750

Featuring clean, comfortable hotel rooms with nice views is a must to rank in the category for hotel with the best room. With an impressive score of 4.929, the 5* Sheraton Lisboa Hotel & Spa in Lisbon sailed their way to the top spot. Comprising the epitome of luxury, this elegant hotel boasts large and stylish rooms, with air-conditioning, a TV, and bathrooms featuring designer glass walls. The second place on the list has been awarded to the Park Plaza County Hall in London with rooms on the upper floors boasting views of the famous London Eye and the City of London. In addition to a big TV, guests can enjoy a large desk and microwave. Finally, the Hotel Bahia in Santander, Spain, occupies third place.

Best Value For Money

1 Holiday Inn Express Alicante Alicante Spain 4,834
2 Hotel Vetusta Oviedo Spain 4,833
3 Hotel Innsbruck Innsbruck Áustria 4,800

Value for money is a top priority when looking to book a hotel. Ensuring that the hotel provides high quality for the best price is very important. The Holiday Inn Express in Alicante, Spain appeared to offer just that as customers awarded the hotel the top spot and an impressive score of 4.834. The Hotel Vetusta, in Oviedo, Spain followed close behind with second place and the third was awarded to the Hotel Innsbruck in Austria.

Best Dining Experience

1 Hotel Innsbruck Innsbruck Áustria 4,625
2 H10 Itaca Barcelona Spain 4,600
3 Barcelo Jerez Montecastillo Jerez De La Frontera Spain 4,583

Nothing completes a great stay in a hotel than great food. Here the Hotel Innsbruck once again demonstrated their superiority with a score of 4.625 and the top spot in the "Best dining experience" category. It's clear why as the options are impressive. Breakfast in bed, a breakfast buffet, a bar and restaurant with organic food earned them first place. The 4* boutique hotel H10 Itaca in Barcelona, Spain, was awarded second place. The restaurant there offers typical Catalan dishes and a generous variety of delicious cocktails. Finally, coming in at third place is the Barcelo Jerez Montecastillo located in Jerez de la Frontera, Spain. This converted castle comprises a 4* hotel with a great restaurant.

Best Design & Style

1 Sheraton Lisboa Hotel & Spa Lisbon Portugal 4,857
2 H10 Itaca Barcelona Spain 4,750
3 Eurostars David Prague Czech Republic 4,682

The 5* Sheraton Lisboa Hotel & Spa took the prize for best design and style with a respectable score of 4.857. Not only does this elegant hotel boast luxurious rooms but, guests can enjoy stunning views of Lisbon from the restaurant, cocktail bar and rooftop. The H10 Itaca Hotel in Barcelona occupies the second spot in this category whilst the third place belongs to the 4* Eurostars of David hotel in Prague, Czech Republic.


1 Sheraton Lisboa Hotel & Spa Lisbon Portugal 4,929
2 Hotel Bahia Santander Spain 4,833
3 Savhotel Bologna Italy 4,733

A clean hotel means happy guests. In the best hotel for "Cleanliness" category, the Sheraton Lisboa Hotel & Spa in Lisbon excelled with an almost perfect score of 4.929. Second place was awarded to the Hotel Bahia in Santander, Spain, and the third spot to the Savhotel in Bologna, Italy.

That concludes the results of our Best Hotels in Europe study. The opinions of our customers are very important to us so please feel free to comment and keep us informed of your travel preferences. So, what do you think of the Top 10 hotels?

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