At eDreams customers are our #1 priority and we want to offer the best customer service, not only to help you to resolve any doubts or questions you may have before, during and after your trip. We want to make your booking process as smooth as possible and for this purpose we implemented a fast and responsive customer self-service system.
We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. These solutions provide you the opportunity for independence and initiative. You’ll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products you’ve purchased.
Take a look at all the options below to contact customer support and get all the answers that you need.
Support from the eDreams App
The eDreams app makes finding and booking your holiday faster and easier. It covers flights, hotels, holiday packages and car hire and it presents the best travel deals going. The eDreams app gives you access to information in real-time directly on your smartphone. On the app, you will be able to change or cancel your flight, check on the status of a request, resend the confirmation email, request an invoice, pick your seats and much much more!
You will also receive notifications about flight status as well as possible cancellations, and time/route changes. You can check-in for your flight and get your boarding passes as well as find out where to collect your checked baggage once the plane has landed.
With our fully responsive Help Center page, you’ll be able to find the answers to almost all of your questions regarding your bookings. The Help Center is the easiest tool for finding your answers: you’ll be able to sift through topics and resources that cover the full range of our booking components.
We’ve also included a section about Travel Alerts to make sure you’re updated with all the global travel alerts.
‘My Trips’ Area
In the My Trips Area you can find all the information you need related to your booking details, anytime, anywhere and from any device. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership, add ground transportation or accomodation and much more.
How to access the My Trips Area?
If you have an account, you can access the My Trips Area via our home page by clicking the menu button at the top of the page and then entering your email and password.
If you don’t have an account yet, don’t worry! It takes a few minutes to create one. If you prefer to access ‘My Trips’ without creating an account, you can also also click the menu option “manage my booking” and enter your email & your 10 digit booking reference number, which can be found inside the confirmation email for your trip.
‘Manage My Booking’ area
In the ‘Manage My Booking’ area you’ll be able to change or cancel your flight, check on the status of a request, resend the confirmation email, get your e-ticket number, request an invoice, pick your seats or check the itinerary information among other services.
How can you access the Manage My Booking area?
If you have an account, you just need to login and access the My trips area. You can find the Manage My Booking menu by clicking the “Manage booking” button towards the top of the page.
Chat with Kris, the eDreams chatbot!
Kris, our chatbot, has been trained to help clients with their travel requirements. Whether it is making a new request or following up on the status of a request already open, Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. Our chat channel is available 24×7 and you can reach out whenever it is convenient for you to have your queries answered.
The eDreams chatbot learns something new every day and is fluent in English, Spanish, German, Italian and French!
Support for eDreams Prime members
If you are an eDreams Prime member, remember that you have exclusive access to a dedicated customer service line 24/7. You can find the details of the hotline on any email you received when you booked your trip as a Prime member.
Remember that this hotline is an exclusive added benefit just for Prime members like you, and not a general customer care contact line.
In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week.
However, please keep in mind that our technology and customer service processes are designed to function best online. Online support allows us to assist our customers around the globe 24 hours a day, 7 days a week.