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eDreams Travel Blog
  •   2 min read

At eDreams we want to offer the best customer service, not only to help you while you book your next holiday but also to resolve any doubts or questions you may have before, during and after your trip.

Take a look at all the options below to contact customer support and get all the answers that you need.


Online Support

Help Centre

eDreams Help Centre

With our fully responsive Help Centre page, you’ll be able to find the answers to almost all of your questions regarding your bookings. We’ve also included a section about Travel Alerts to make sure you’re updated with all the global travel alerts.


Social Media

You can reach our online customer support team at our social media accounts by sending us a private message via Facebook or Twitter with the following details: your booking number, email address used in the booking and query/request described in detail.


Facebook Chat Bot

kris-edreams-chatbot-customer-service
Kris is the eDreams Facebook Chat Bot that has been trained to help clients with their travels and can easily perform the following tasks:

    • Cancel a booking, get to know your luggage allowance, get a copy of an invoice, resend a booking confirmation.
    • Book a new flight according to your needs.
    • Provide information about luggage of each airline or details about how to travel with pets.
    • And much more…

Kris learns something new every day and is fluent in English, Spanish, German, Italian and French!


“Manage My Booking” area

In the Manage My Booking area you’ll be able to get your confirmation email resent, change your email address, request an invoice, cancel your booking, pick your seats or check the itinerary information among other services.

How can you access your booking online?

To access the Manage My Booking area you should login with your email address and eDreams booking reference.

Can you make a flight modification through Manage My Booking?

For schedule changes, it’s best to call us or fill out our online form.


Offline Support

In case you need to get in touch via phone, the UK call centre is available 24 hours a day, 7 days a week. However, please keep in mind that our technology and customer service process is designed to function best online. Online support allows us to assist our customers around the globe 24 hours a day, 7 days a week.

Online help portal

To ensure that your query is directed to the right people, it’s best to fill out our online form rather than send an email. Provide as much detail as possible including booking reference number, and one of our trained agents will get back to you as soon as possible.


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One response to “How to Contact eDreams Customer Service

If you have any questions, please visit the Help Centre or contact us via Facebook or Twitter.
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