At eDreams we want to offer the best customer service, not only to help you while you book your next holiday but also to resolve any doubts or questions you may have before, during and after your trip.
If you are one of our customers take a look at our new Help Centre and Customer Service home page.
Alternatively you can contact customer support and there are numerous ways you can do so:
With our fully responsive page, you’ll be able to find the answers to almost all of your questions regarding your bookings. We’ve also included a Travel alerts section to make sure you’re updated with all the global travel alerts.
You can get online help and send your question directly with our customer claims form. Click on your country to be redirected to the appropriate form:
If your country is not listed above, you may send your query through our International claims form.
Contact via Social Media
You can reach our online customer support team at our social media accounts by sending us a private message with the following details: your booking number, email address used in the booking and query/request described in detail.
Our online support hours are from Monday to Saturday, 8:00am to 5:00pm (GMT).