I WENT FOR MY SONS BIRTH DAY HE WAS CHILD WHEN WE WENT LONDON AFTER 6 DAYS HE CONSIDERD ADULT I HAVE TO PAY ADULT TICKET BOTH WAYS THEN I CANT PRINT HIS BOARDING PASS BECAUSE YOUR SYSTEM COULDNT SORT OUT HIS SETUATION AND I HAVE TO WAIT IN LONG LINE JUST FOR HIS BOARDING PASS COULDNT SLEEP NIGHT BEFORE BECAUSE MY SON CRY WHOLE NIGHT BECAUSE HE WAS THINKING WE HAVE TO CANCELL HIS BIRTH DAY TRIP I HAVE BIG HEART THATS WHY I AM STILL GIVING YOU 2 STARS BECAUSE WE HAVE TO SIT DIFRENT PLACES BECAUSE THIS SYSTEM PRINT OUR BOARDING PASS DIFRENT TIME ANY WAY THANK YOU VERY MUCH I REGRET TRY TO SAVE SOME MONEY FOR ALL THIS TROUBLE BUT I LERN MY LESSON ANY WAY THANK YOU VERY MUCH
Not good I cannot print boarding pass as Rachel was 13 yrs , I contacted you help line in India she put me on hold spoke to her 31 min then she said I cannot help so worse expernice ever
Very impressed with the service, punctuality and efficiency of both flights. Will definitely use this airline again.
One care hire with Hertz/Firefly booked from a partner with Ryanair and from the Ryanair website it might help people to budget better if they are informed clearly that a Credit Card rather than a Debit Card will save them having to take out extra insurance. in my case it was 54 Euro extra.
RyanAir pushed our intitial Nantes-Dublin flight back 5 hours, rendering Dublin-Glasgow impossible but refuse to reimburse the 2nd leg, impossible to otact them / cancel flights
My experience in stansted was so unpleasant. The airport was completely overcrowded And there were bodies absirley everywhere, everyone was so miserable and uncomfortable. Our flight was completely empty and I was stuck in a row of 3 in the middle of the row, I wasn't allowed to move and I was so uncomfortable the whole way home. Staff weren't very helpful and the air hostess stuttered MD struggled the whole way through her welcome message. It was clear she was rushing and didn't mean one word of it. I will never fly ryan air from stansted ever again.
When we left Rome we departed from gate 7 from Ciampiano Airport. The gates were close together and lots of people were in a mob trying to line up to board various flights. There were no ropes, signs or announcements about which line was cueing and how. It was VERY disorganized and very cramped.
The flight home was awful. We were put sitting beside a considerably larger gentleman so were squashed on top of one another and the plane was boiling hot. Then an hour in to the flight I attempted to purchase two bottles of water but was told they could not accept my visa card as there was a problem with their machine. So I had to endure a further two hours and 40 minutes with no food and NO WATER. The flight attendants were not in any way attentive and I spent the last two hours of the flight on the verge of an anxiety attack. Worst flight ever.
Great improvement experience to fly with Ryanair, staff were friendly at departure gate seeing family's with buggies & bags passed through without stressing about attendant trying to get an extra sale.
The Flight was nearly 3 hours delayed. I told them that my carry on suitcase was about to break which was completely clear from looking at the suitcase and they made me check it anyways. When I went to pick it up it was completely broken and my clothes were falling out of it and my laptop screen had cracked. Considering the delay I did not get home in time to take the metro home so I had to pay 30 euros more for a cab home. It's one thing for a delay to occur, I understand that. But I did not receive any info about the delay until I was at the airport without wifi because my 30 minutes free had expired. Additionally, usually when a flight is delayed a flight attendant will apologize for the delay at the beginning, but ours acted casual about the delay and it was not until we landed that she briefly mentioned an insincere apology for the delay. I don't care how "cheap" your airline is. With the 2 and a half hour delay, the cracked computer screen, and the cost of the taxi, this supposed "cheap airline" had cost me more than any luxury airline I have ever traveled with.
Airbridge apparently malfunctioned on arrival at Madrid. Aircraft had to be exited through rear door, which was somewhat galling, as we had purchased seats 1A and 1B!
As someone who is confined to a wheelchair & our first time travelling on Ryanair I was anxious about the flight, however from the momemt we arrived at the check in desk I felt at ease, the young lady was so friendly & helpful, & on our return we were allowed a 2nd checked in bag complimentary, all in all a very good experience overall.
nice flight.all staff were friendly.easy boarding and the flight went fast because there was so much going on .the flight attendants were very busy doing their jobs and doing so well
Opening gate rush is really awful why not considering a more careful and anticipated passage of people instead of us standing like poor animals in a slaughterhouse cue
People take too big bags on ! Also they take small cases for children which take up space ! Also they need to get on and off more quickly !
Dublin airport is excellent. however, while waiting to fly via Ryan Air Terminal 2 in Lisbon, there was no seating when we went through boarding check. We were standing for half an hour and a lady in her ?70's with priority check in was tired standing. I think seating should be provided here.
Did not take flight, through threat of French Air Traffic Controllers Strike! Flew two days earlier!!
no complaints...just the reassurance that i can never again fly your airline...it is difficult enough to get past the website problems...but when i call canada twice and still can't get things done right, why bother....
AWFUL CRAMPED FLIGHT WITH NO FACILITY TO PROCESS DEBIT OR CREDIT CARDS-WILL NOT BE FLYING WITH RYANAIR AGAIN
Both flights left with a significant delay. Even though I booked enough time in advance, I was not included in the priority line. Then, we were asked to check our carry-on luggage while standing in line for a long while.
I thought I got a good deal and then was charged 49€ for not checking in on line (didn't know it was obligatory) and since I didn't have a computer it took me 2 very frustrating hours to check in on line before my flight back. I was quite aggravated and angry
It was the worst flight of my life. I never imagined going through so many constraints. It was the last time that I flight by the Rayanair company
First time we flew with Ryan Air. It was a pleasure. Perfect in every way. Was very surprised. Check in was simple, all very fast and efficient. Staff very helpful and friendly. Arrived both destinations earlier than scheduled. Would definitely use in the future and will check it out first in the future. Well done
Children should not go on the plane but in the cellar, or at least pets could also go with their owners
This is the last time I will fly with Ryanair. The cabin crew were rude, and unhelpful and spent most of the time laughing and joking at the back of the aircraft. The food onboard was expensive and very poor quality. The legroom and general space in the seat was less generous than that afforded to a battery hen. Prior to the flight, we were left standing on a hot bus with no seats for 45 mins. We boarded the bus even before our aircraft had landed from the previous leg. Overall experience was atrocious and was left feeling disgusted at being treated like cattle.
you are obviously paying bottom dollar to the Airport authority which means your customers face a 2 k walk from check-in or on arrival to baggage claim
Felt like I was back in Africa! Charging for luggage makes people take more hand luggage so tha plane is stuffed full. People don't pay to sit together and the. Hassle the cabin crew to ask people to change seats so they can sit together. I really admire the crew for maintaining their patience, but all the arguing and then shuffling around in overcrowded seating makes it feel like travelling in an underdeveloped country. Had to try to meditate to stop from getting stressed out. Got fed up of all the sales pitches for food, duty free and scratch cards. The experience at Stansted was also poor. Called to gate early, plane late, no seating provided. Most people were avle to sit on floor but felt sorry for some elderly passengers. Got so hot being in such closed conditons thought I might pass out at one stage.
seemed to be expensive to be going to poland now.. why prices rising just because poland becoming more popular.. its not fair
would suggest that next time the French air traffic control are due to go on strike that Ryan Air cancel all flights across France as opposed to having people like myself, who went across to Manchester from Alicante on a buying trip for my business which normally takes me 1 day and 1 night but found myself with my flight arriving at Manchester 4 hours late, my return flight the following day was cancelled and so I had additional cost of an extra night in a Hotel plus to get back to my business I had to book an alternative flight which cost me an additional £255-00. As far as I am concerned it would have been better and cheaper for me if Ryanair had cancelled the flight
My flight time was changed by 9 hours.i cancelled my booking and requested a refund and I have not received my refund yet it is almost 1 month later and I am not happy!!!
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Each passenger, except infants, is restricted to 10kg of hand luggage which includes 1 free item of cabin baggage and 1 personal item. The personal item can include a handbag, briefcase, laptop, shop purchases, camera, etc.
- Main item of cabin baggage max dimensions – 55cm x 40cm x 20cm
- Personal item max dimensions – 35cm x 20cm x 20cm
Checked Baggage Allowance
Ryanair does not allow baggage weighing more than 32kg and with dimensions larger than 81cm x 119cm x 119cm. Each passenger can check a total of 2 items paying the checked luggage fee during the online reservation process, there are differing prices for low and high seasons, and for bags 15kg or 20kg. Bags exceeding the weight limit will be subject to extra fees per kilogram.
All Ryanair passengers are required to check-in online and print out their boarding pass from 15 days up to 4 hours before the scheduled flight departure time.
Check-in at the Airport
Passengers that have not printed their boarding pass at least 4 hours before flight departure must go to the check-in counter at least 40 minutes before departure to collect their boarding pass. An expensive boarding pass re-issue fee will be applied.
Required Travel Documents
All passengers are required to bring valid travel documents. Only the following documents are accepted: a valid passport, a valid UN Refugee Convention Travel Document, or a valid Collective Passport issued by an EU/EEA country
Check-in & Gate Closing Policies
Check-in counters open 2 hours before the scheduled flight departure time and close exactly 40 minutes before departure. The boarding gate closes 20 minutes before departure; any passengers arriving after this time will not be allowed to fly.
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Ryanair is an Irish low cost airline founded by the Ryan family in 1985. The airline began with only 25 employees. Today, there are nearly 8,400 employees working for Ryanair. Its headquarters are located in Dublin, Ireland and its inaugural flight took off from Waterford (Ireland) and flew to Gatwick (London).
Ryanair is currently one of the largest low cost airline in Europe, along with easyJet, operating about 1,500 flights per day from 50 bases. In 2012, the company carried 79 million passengers and today it offers 1,500 low cost routes to 28 countries, connecting over 175 destinations. Thanks to its economic policy, Ryanair has become the most profitable airline in the world. The airline has a fleet of 300+ Boeing 737-800 aircrafts.
CEO: Michael O'Leary
Ryanair contact: www ryanair com