Flight reviews American Airlines Madrid Barajas (MAD) - New York John F Kennedy Intl Airport (JFK)
Only eDreams' clients who have flown with American Airlines from Madrid Barajas (MAD) to New York John F Kennedy Intl Airport (JFK) can publish comments and airline reviews here.
Compare American Airlines with other airlines
| Air France | 2 reviews | 4.5 | |
| Air Europa | 3 reviews | 4.3 | |
| Delta Air Lines | 5 reviews | 3.8 | |
| IBERIA | 2 reviews | 2.5 | |
| American Airlines | 1 reviews | 1.0 |
Overall average rating 3.8
+ 20% above the average and 5 or more comments
- 20% below the average and 5 or more comments
Madrid - New York 
Customer reviews and ratings
Average ratings (1 customers)
Overall Rating:
Check in and boarding rating:
1out of5
Aircraft rating:
4out of5
Comfort/Space between seats:
3out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Luggage handling rating:
1out of5
1
1Customer reviews and ratings
Date:05 July 2010
Rachel74
-Gender: Female
-What age are you? 30-50
Overall rating
Overall Rating:
"Some staff were excellent (check in got us on to our flight which had been delayed. We had waited in a 1.5h queue in the knowledge that the plane had been delayed but weren't allowed to pass). The flight attendents were also very helpful and friendly.
Other staff attending the queue were very unhelpful and wouldn't assist us to check in despite being told by a AA phone desk that we should proceed to our gate as the plane was still there. We ended up waiting in line for 1.5h before being able to deal with our flight (see above).
As we were late boarding our bags were not loaded. So far we have only received one bag. The other is missing and neither AA or Flightcare are taking action to find the bag, referring us to either online tracking (which incorrectly says both bags have been delivered) or telling us to call AA/flightcare. The latest advice was to go to the airport in question to check ourselves. Barcelona is 800 km from where we live in Spain."
Surcharges
Payment by credit card (?): 0-2
Drink (?): 0-2
Check in and boarding
Check in and boarding rating:
1out of5
There are self check-in machines in the terminal: I do not know
Online/Telephone Check in available: I do not know
Access to the aircraft: Foot
"CheckIn: See above. In addition to the above, when we arrived at the airport we couldn't find our flight listed on the departures board. Our ticket stated we were flying with AA so went to the appropriate terminal but couldn't see the flight. We were directed to another terminal for Iberia as it was a Spain bound flight. We had flown in to the US on an Iberia flight.
Iberia directed us back to the AA terminal as they didn't have the flight as stated on our ticket. We spent at least 40 minutes between terminals before finally locating the flight."
Iberia directed us back to the AA terminal as they didn't have the flight as stated on our ticket. We spent at least 40 minutes between terminals before finally locating the flight."
The Aircraft
Aircraft rating:
4out of5
Cleanliness and condition/modernity of the aircraft:
4out of5
Air stewards service:
5out of5
In-flight entertainment (Music, newspapers, TV):
2out of5
Quality of food:
3out of5
Quantity of food:
4out of5
"Aircraft: Staff were friendly and helpful"
Stopovers
Stopovers:
1out of5
"Stopovers: Missed connection in barcelona to Madrid due to delay in NY. Bags left behind and now 1 lost"
Luggage handling
Luggage handling rating:
1out of5
Lost Luggage: Yes
"Luggage handling: Since losing our luggage flightcare/AA have consistently referred to the computer records/online tracking system, which are incorrect. Nobody seems to know where the missing bag is, has taken responsibilty or seems prepared to actually look for the bag manually. It's presumed that the bag is somewhere in Barcelona. The advice is that we go to the airport and look ourselves. As stated above we live over 800km away near Granada in the south of Spain, so not feasible.
Nobody has made a record of the situation, so each time we call we have to explain the situation again. Nobody from either flightcare or AA has taken the intiative to call us with an update despite us calling several times a day since arriving on 9 July."
Nobody has made a record of the situation, so each time we call we have to explain the situation again. Nobody from either flightcare or AA has taken the intiative to call us with an update despite us calling several times a day since arriving on 9 July."
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